NAMITA VERMA
New Delhi
Summary
Dedicated professional with a strong work ethic and adaptability, consistently seeking new challenges. Proven interpersonal skills facilitate effective collaboration in team environments. Highly capable of mastering new skills independently, delivering results efficiently under minimal supervision.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Analyst
Accenture India Pvt Ltd
Gurrgram, Haryana
05.2021 - Current
- Company Overview: Achieved a seamless transition within the context of pricing and trade agreements for the process of Bayer, a German multinational pharmaceutical and biotechnology company.
- Creating agreements as per the details provided by the salesperson after finalizing the contract with customers.
- Performing settlements of agreements on a monthly and quarterly basis, as per the liquidation of the agreements, calculating the scales to get the exact amount according to the purchase of products by the customer.
- Performing ICS (Internal Control System) controls on a monthly and quarterly basis over the activities performed.
- Managed billing matters by verifying discrepancies and resolving client issues.
- Assisted in training new employees to aid overall team performance.
- Escalated and de-escalated complex issues, delivering outstanding solutions within SLA timelines.
- Collated and summarized documentation for quarterly and annual reporting needs.
- Obtained and investigated information from sales, trade promotions and customer service department to verify account discrepancies.
- Performed research into disputed invoices or payments as needed.
- Investigated customer complaints regarding billing issues and resolved disputes promptly.
- Provided guidance on accounts receivable inquiries from other departments or external customers.
- Coordinated with other departments when necessary to resolve billing issues quickly and efficiently.
- Skillfully developed and implemented improvement projects, ensuring optimal operational performance and output.
Process Developer
Genpact India Pvt Ltd
Noida, Delhi-NCR
03.2019 - 05.2021
- Company Overview: Achieved a seamless transition within the context of the collection of bad debts, deductions, and the dispute process of The Coca-Cola Company.
- Collaborate with billing departments to ensure that missing and disputed invoices are corrected.
- Chased up overdue payments to offer assistance in difficult situations.
- Supported arguments, with evidence-based claims, to persuade individuals to make debt payments.
- Responsible for working on deductions related to trade promotions, pricing, taxes, transportation, damages, shortages, etc.
- Processed invalid deductions promptly and supplied comprehensive backup documentation.
- Analyzed operational improvements against KPIs to measure progress.
- Conducted root cause analysis to formulate countermeasures for business mistakes and improve operations.
- Strategized and implemented methods for streamlining processes, controlling costs, and modernizing operations.
- Monitored customer account activity for changes that may affect collection efforts.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Assistant Manager (Service Officer)
Kotak Mahindra Bank Ltd
New Delhi
06.2017 - 09.2018
- Expert in managing all transactions promptly and accurately in compliance with bank policies
- Helping to maximize efficiency and bank profitability by selling bank products and services
- Supervise debit, credit or cash transactions, as well as other forms of payments within the bank
- Supply clients with relevant information on products and services available in the bank
- Maintain an extensive report on daily, weekly, and monthly transactions
- Resolve customer issues pertaining to products and services
- Sufficient clerical, bookkeeping, and administrative cash handling experience
- Ability to maintain a balance of large bulk of currency constantly
- Adequate customer service orientation and experience
Customer Care Executive
Muthoot Fincorp Ltd
New Delhi
04.2015 - 06.2017
- Query Handling by providing end to end solution to customer queries through query desk management
- Basic profile Services: Handling basic queries and services related to cash deposits and payments
- Handling the forex transaction process and money transfer transaction
- Handling gold loan and debentures
- Ensuring solution of customer service requests accurately
- Responsible for sustaining 100 % quality score by focusing on various parameters like customer wait time, pulse score, Critical request, service request and learning perspective
Education
MBA -
Jaipur National University
01.2022
B. Com -
Delhi university
01.2014
12th CBSE - Commerce
Sarvodaya kanya Vidyalaya
01.2010
10th CBSE -
Sarvodaya kanya Vidyalaya
01.2008
Skills
- MS Office (Word, Excel, PowerPoint)
- Web design
- Diploma in Advanced Software Technologies
- Diploma in Java Technologies
Accomplishments
- Lean Ace certified with 3 stars.
- 3 times awarded with best performer of the quarter in Genpact.
- Received excellence award for a quarter in Accenture.
- 2 times awarded with Encore values.
ERP skills
Expert in working on SAP software (Systems, Applications & Products in Data Processing).
Timeline
Accounts Receivable Analyst
Accenture India Pvt Ltd
05.2021 - Current
Process Developer
Genpact India Pvt Ltd
03.2019 - 05.2021
Assistant Manager (Service Officer)
Kotak Mahindra Bank Ltd
06.2017 - 09.2018
Customer Care Executive
Muthoot Fincorp Ltd
04.2015 - 06.2017
MBA -
Jaipur National University
B. Com -
Delhi university
12th CBSE - Commerce
Sarvodaya kanya Vidyalaya
10th CBSE -
Sarvodaya kanya Vidyalaya
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