Tejas Rao
Bangalore
Summary
Performance-driven IT Technician adept at providing professional technical support to clients and improving customer service. Great communicator offering extraordinary technical expertise and strong determination to perform excellent work. Detail-oriented professional with a highly professional attitude, exceptional critical thinking skills, and significant ability to perform well in a team.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
M365 Engineer
Tata Consultancy Services
06.2022 - Current
- Worked majorly on Administration of Exchange Online / Office 365 - Hybrid Mode
- Good experience in handling Priority issues with Messaging infrastructure, Cloud as well as On-premise
- Experience with PowerShell / Exchange Management Shell
- Collaborate with other IT teams to ensure seamless integration of Office 365 services
with other systems and applications - Knowledge of Office 365 services, including MS Teams, Teams
Telephony, and OneDrive for Business. - Experience in Security and Compliance Exchange Online, handling security issues and retrieving Audit logs
- Experience with configuring and managing DLP policies,compliance management, Email Restoration
- Active Directory User and Group Attributes
- Monitor and maintain the health and performance of the Office 365 environment.
- Provided technical support and guidance to end-users and other IT staff. And assisted Juniors in troubleshooting and guiding them to understand the concept
- Stay up-to-date with the latest Office 365 features, updates, Roadmap and best practices.
- Strong knowledge on Mail flow on Hybrid environments, email security protocols and technologies, such as SPF, DKIM, and
DMARC. - Familiarity with configuring and managing MDM solutions within Intune or similar
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate SOP documentation.
- Worked on Teams Meeting rooms enrolling Devices and monitoring Health reports of Conference rooms
Associate Professional System Administrator
DXC Technology
12.2018 - Current
- Managing Exchange Online enterprise environment
- Supporting 7 major projects in Shared deliver model, managing 5 lakhs mailboxes
- Recognized for performing well and achieving champ award for FY22 in DXC
- Able to focus on ticketing system for sustained periods
- Inbound/Outbound mail flow troubleshooting on Exchange online
- Installing and re-configuring outlook profiles on users systems
- Knowledge of window server and knowledge of active directory
- Worked on basic One Drive issues
- Supporting Exchange online for Microsoft Professional Customers for US, UK & Asia Pacific region
- Adherence to SLA management and timely delivery
- Great knowledge about email clients like Microsoft Outlook and OWA
- Handled many user issues related to MS Teams and Zoom
- Configuring & troubleshooting Auto Discover, Offline Address Book, Out of Office, Scheduling & freebusy, Outlook Web Access, Outlook Connectivity
Education
Bachelors of Engineering -
Sapthagiri College of Engineering
08.2014 - 06.2018
Pre University Education - undefined
Deeksha Integrated
05.2012 - 06.2014
Skills
Microsoft 365 Suite
Exchange Online
Exchange Server 2013
Exchange Server 2016
Microsoft Outlook
Active Directory
MS Teams
Azure Active Directory
Microsoft Security and Compliance
Exchange Hybrid Environment
Certification
Microsoft 365 Certified: Fundamentals (MS-900), 04/01/20, H952-9418
Projects
A website for common applications used by team, 01/01/20, 03/01/20, Built a website, like a one platform for many applications, making it easier and time consuming to perform day to day activities like time tracking.
Timeline
M365 Engineer
Tata Consultancy Services
06.2022 - Current
Associate Professional System Administrator
DXC Technology
12.2018 - Current
Bachelors of Engineering -
Sapthagiri College of Engineering
08.2014 - 06.2018
Pre University Education - undefined
Deeksha Integrated
05.2012 - 06.2014
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