Namra Baig
Mankapur
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
3
3
years of professional experience
Work History
Analyst
Hcl Technology
Nagpur
02.2023 - Current
- Organized tasks into five focused tracks: Network Data.
- Network Voice, laas, UNIX, Wintel.
- Handled problem analysis and ticket resolution in service management.
- Gained substantial knowledge through 2 year of experience in Enterprise Command Centre.
- - Performed L1 troubleshooting across IaaS, Wintel, Unix, and Network environments
- - Monitored enterprise infrastructure for 24/7 system availability
- - Analyzed alerts, incidents, and service requests in real time
- - Escalated issues to resolver teams as per SLA
- - Ensured seamless IT operations and maintained accurate documentation
Education
B.SC -
R.T.M.N.U
Diploma - COMP ENGG
M.S.B.T.E
HSC -
MAHARASHTRA STATE BOARD
SSC -
MAHARASHTRA STATE BOARD
Skills
- Quick learner
- Attention to detail
- Good coaching
- Verbal communication
- Ability to work as a team
- Technical knowledge
Personal Information
- Date of Birth: 11/03/01
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I hereby declare that the information provided by me is true to the best of my knowledge and belief.
Languages
- English
- Hindi
Other Qualifications
- Diploma in Computer Application Business Accounting and Multilingual D.T.P
- Certificate Of Participation In Python Programming
Timeline
Analyst
Hcl Technology
02.2023 - Current
B.SC -
R.T.M.N.U
Diploma - COMP ENGG
M.S.B.T.E
HSC -
MAHARASHTRA STATE BOARD
SSC -
MAHARASHTRA STATE BOARD