Summary

Overview

Work History

Education

Skills

Websites

Awards

Certification

Languages

Publications

Timeline

Namrata Agrol

Healthcare Administrator

Mumbai

Summary

Accomplished healthcare leader with a strong background in business and microbiology. Leveraging an MBA and expertise in microbiology, consistently demonstrates the ability to enhance patient care and improve operational efficiency. Has over 3 years of experience driving healthcare initiatives through strategic leadership and process improvement.

Overview

years of professional experience

Work History

Clinical Coordinator

P.D. Hinduja Hospital and Medical Research Centre

08.2023 - 05.2024

Streamlined consultant room management reduced wait times by 85%.
Cost savings of 43% achieved through optimized consumable management.
Mentored new clinical staff members for proper onboarding and orientation processes.
Exceptional hospital management expertise.
Enhanced patient satisfaction through effective communication and risk management.
Upgraded patient outcomes through enhanced clinical decision-making and comprehensive patient information.
Improved disaster preparedness through implemented prevention methods and plans.

Operations Executive- Internship

Narayan Health, SRCC Children's Hospital

06.2022 - 07.2022

Managed accurate data entry for healthcare staff, creating a well-organized workforce database.
Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Successfully led healthcare recruitment project, acquiring in-depth HR expertise.
Successfully contributed to talent acquisition, cost- effective staffing, and overall healthcare management.
Contributed to medical facility operations by assisting with planning, organization, and management under supervisory direction.
Developed comprehensive understanding of hospital operations, financial management, and reporting structures.

Patient Care Service Manager- Internship

Apollo Spectra Hospitals

08.2021 - 11.2021

Improved patient flow efficiency during high-volume OPD and COVID-19 vaccination campaigns.
Optimized patient flow and operational efficiency during peak patient volumes and public health crises.
Implemented compliant and accessible international patient record management system.
Boosted patient satisfaction and clinical outcomes through daily ward rounds and open communication.
Refined patient financial clarity through detailed medical bill explanations.
Demonstrated strong multitasking skills in managing patient inquiries and generating new business through outbound calls.

Education

MBA - Healthcare Management

Singhania University

Rajasthan, India

05.2023

Bachelor of Science - Microbiology

University of Mumbai

Mumbai, India

05.2021

Skills

Healthcare Management
Microbiological Laboratory Techniques
Six Sigma
Strategic Leadership
Hospital Management

MS Excel
Scientific Researcher
Medical Records Management
Medical Billing and Operations Management
Patient care

Websites

linkedin.com/in/namrata-agrol-b709b7212

Awards

Best Speaker Runner up and Best Presentation Runner up- HSNC University

Recognized for outstanding oral and presentation skills at the DBT Star Status and Star Scheme sponsored Research Scholars Meet, K.C. College Mumbai, September 2021.

Certification

MS Excel, MindLuster, Jul 2024
Basic Life Support, National Health Care Provider Solutions, Las Vegas, NV, Jun 2024
Infectious Disease Transmission Models for Decision Makers, Coursera- Johns Hopkins University, Mar 2024
Business Problem Solving Model, MindLuster, Jun 2023
Six Sigma Certifications, European Open University, Jun 2023
International Business Management, European Open University, Jun 2022
Biometrics Technology, European Open University, Mar 2022
Total Quality Management, European Open University, Mar 2022
Diversity at Workplace, Udemy, Mar 2022

Languages

English (Fluent)

Hindi (Fluent)

Marathi (Fluent)

Telugu (Intermediate)

German (Beginner)

Publications

Comparative Analysis of Telemedicine Programs in India and other Countries, and to Propose Solutions for Addressing the Challenges Associated with Telemedicine Implementation
International Journal of Novel Research and Development- Aug 2023

-Conducted comprehensive research on global telemedicine practices, focusing on India. Identified implementation challenges and proposed solutions based on secondary data analysis.

Recruitment and Selection Process in Healthcare and Hospital Industry, HR Department, SRCC Children’s Hospital, Mumbai Central
International Journal of Advanced Research- Jul 2022

-Analyzed the strategic role of human resources in the healthcare industry. Conducted in-depth literature review to assess the organizational impact of recruitment strategies.

Study on the Usage, Awareness and Efficiency of Bio-cleaners

International Journal of Novel Research and Development- Mar 2022

-Compared the antimicrobial efficacy of bio-cleaners and UV radiation using MIC methodology. Conducted a public perception survey on Dalton bio-cleaners.

Winter Internship Project Report- Apollo Hospitals, Patient Care Service Department, Apollo Spectra Hospitals, Mumbai
International Journal of Scientific Research in Engineering and Management- Feb 2022

-Conducted a comprehensive analysis of organizational structure and departmental functions within a tertiary care hospital chain (e.g., Apollo Spectra) using observational research and literature review.