NAMRATA BOSE
ADMIN MANAGER
Kolkata,WB
Summary
Over 13 years of career in Administration,Back office operations and Clint Relations working in kolkata. Dynamic Administrative Manager with a proven track record at Heatco, excelling in office management and customer service. Expert in optimizing workflows and enhancing team collaboration, I implemented efficient procedures that improved communication and client satisfaction. Skilled in bookkeeping and relationship building, I foster a positive work environment that drives performance improvement.
Overview
13
13
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Administrative Manager
Heatco
01.2018 - Current
- Managed daily administrative operations, ensuring efficient workflow and adherence to company policies.
- Developed and implemented office procedures that improved communication and streamlined administrative tasks.
- Oversaw scheduling for team members, optimizing resource allocation and enhancing service delivery.
- Trained and mentored new staff on company protocols, fostering a collaborative work environment.
- Maintenance of client relations through email drafting and attending the tender procedure of new and existing customer.
- Regular maintenance of petty cash book and bookkeeping.
- Participation in GEM Tender portal & Ariba.com for tendering procedure.
- Coordination with bank and other official bodies.
- Manage and maintain the MD's calendar and also handle confidential information as well as documents.
- Monitor and respond to emails and other communications on behalf of the MD.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Managed vendor contracts and relationships, ensuring high-quality services and timely delivery of office supplies.
- Fostered positive work environment, organizing team-building activities that improved interdepartmental communication.
- Implemented new filing system to streamline document retrieval, significantly reducing time spent on searching for files.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Telecalling Consultant & Backoffice Operations
AVJ Infotech Pvt.Ltd
03.2013 - 12.2017
- Developed and implemented strategic plans to optimize client operations, resulting in improved efficiency and reduced costs.
- Coordination with sales and repairing section and tactfully handling tele counseling with new and existing customers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Preparation of corresponding database and maintenance in regular basis.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
Receptionist
Parampara Ayurved
08.2012 - 02.2013
- Managed front desk operations, greeting visitors and directing them to appropriate personnel, ensuring a welcoming environment.
- Handled multi-line phone system, screening and routing calls efficiently to maintain smooth communication channels.
- Scheduled appointments and maintained calendars for multiple staff members, optimizing daily workflows and resource allocation.
- Processed incoming mail and packages, distributing items to relevant departments while tracking deliveries for accountability.
- Maintained inventory of office supplies, placing orders when necessary to ensure uninterrupted office operations.
- Implemented filing systems for physical and digital documents, improving accessibility and organization of important information.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with planning office events and meetings for smooth execution.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
Master of Arts - PALI(Buddhist Philosophy)
UNIVERSITY OF CALCUTTA
KOLKATA 04.2001 -
Bachelor of Arts - Philosophy
UNIVERSITY OF CALCUTTA
Kolkata, India 04.2001 -
HIGHER SECONDARY - Arts
WBCHSE
Howrah, India 04.2001 -
Skills
Office supervision
Documentation and control
Office management
Customer service management
Schedule management
Administrative support
Mail handling
Relationship building
Payroll control
Organization and multitasking
Office administration
Accounting procedures
Document control
Travel coordination
Employee development
Database administration
Bookkeeping
Performance improvement
Microsoft office
Problem-solving
Decision-making
Administrative management
Multitasking Abilities
Team coordination
Teamwork and collaboration
Organizational skills
Attention to detail
Multitasking
Facility maintenance
Certification
BASIC COMPUTER-DOECC
Timeline
Administrative Manager
Heatco
01.2018 - Current
Telecalling Consultant & Backoffice Operations
AVJ Infotech Pvt.Ltd
03.2013 - 12.2017
Receptionist
Parampara Ayurved
08.2012 - 02.2013
DDTP-HOWRAH YOUTH COMPUTER
03-2009
BASIC COMPUTER-DOECC
08-2006
Master of Arts - PALI(Buddhist Philosophy)
UNIVERSITY OF CALCUTTA
04.2001 -
Bachelor of Arts - Philosophy
UNIVERSITY OF CALCUTTA
04.2001 -
HIGHER SECONDARY - Arts
WBCHSE
04.2001 -