NAMRATA BOSE
ADMIN MANAGER
Kolkata,WB
Summary
Over 13 years of career in Administration,Back office operations and Clint Relations working in kolkata. Dynamic Administrative Manager with a proven track record at Heatco, excelling in office management and customer service. Expert in optimizing workflows and enhancing team collaboration, I implemented efficient procedures that improved communication and client satisfaction. Skilled in bookkeeping and relationship building, I foster a positive work environment that drives performance improvement.
Overview
13
13
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Administrative Manager
Heatco
01.2018 - Current
- Managed daily administrative operations, ensuring efficient workflow and adherence to company policies.
- Developed and implemented office procedures that improved communication and streamlined administrative tasks.
- Oversaw scheduling for team members, optimizing resource allocation and enhancing service delivery.
- Trained and mentored new staff on company protocols, fostering a collaborative work environment.
- Maintenance of client relations through email drafting and attending the tender procedure of new and existing customer.
- Regular maintenance of petty cash book and bookkeeping.
- Participation in GEM Tender portal & Ariba.com for tendering procedure.
- Coordination with bank and other official bodies.
- Manage and maintain the MD's calendar and also handle confidential information as well as documents.
- Monitor and respond to emails and other communications on behalf of the MD.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Managed vendor contracts and relationships, ensuring high-quality services and timely delivery of office supplies.
- Fostered positive work environment, organizing team-building activities that improved interdepartmental communication.
- Implemented new filing system to streamline document retrieval, significantly reducing time spent on searching for files.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Telecalling Consultant & Backoffice Operations
AVJ Infotech Pvt.Ltd
03.2013 - 12.2017
- Developed and implemented strategic plans to optimize client operations, resulting in improved efficiency and reduced costs.
- Coordination with sales and repairing section and tactfully handling tele counseling with new and existing customers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Preparation of corresponding database and maintenance in regular basis.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
Receptionist
Parampara Ayurved
08.2012 - 02.2013
- Managed front desk operations, greeting visitors and directing them to appropriate personnel, ensuring a welcoming environment.
- Handled multi-line phone system, screening and routing calls efficiently to maintain smooth communication channels.
- Scheduled appointments and maintained calendars for multiple staff members, optimizing daily workflows and resource allocation.
- Processed incoming mail and packages, distributing items to relevant departments while tracking deliveries for accountability.
- Maintained inventory of office supplies, placing orders when necessary to ensure uninterrupted office operations.
- Implemented filing systems for physical and digital documents, improving accessibility and organization of important information.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with planning office events and meetings for smooth execution.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
Master of Arts - PALI(Buddhist Philosophy)
UNIVERSITY OF CALCUTTA
KOLKATA 04.2001 -
Bachelor of Arts - Philosophy
UNIVERSITY OF CALCUTTA
Kolkata, India 04.2001 -
HIGHER SECONDARY - Arts
WBCHSE
Howrah, India 04.2001 -
Skills
Office supervision
Certification
BASIC COMPUTER-DOECC
Timeline
Administrative Manager
Heatco
01.2018 - Current
Telecalling Consultant & Backoffice Operations
AVJ Infotech Pvt.Ltd
03.2013 - 12.2017
Receptionist
Parampara Ayurved
08.2012 - 02.2013
DDTP-HOWRAH YOUTH COMPUTER
03-2009
BASIC COMPUTER-DOECC
08-2006
Master of Arts - PALI(Buddhist Philosophy)
UNIVERSITY OF CALCUTTA
04.2001 -
Bachelor of Arts - Philosophy
UNIVERSITY OF CALCUTTA
04.2001 -
HIGHER SECONDARY - Arts
WBCHSE
04.2001 -
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