Namrata Chaturvedi

PROFESSIONAL EXPERIENCE :

• Manage end-to-end project lifecycle, ensuring timely delivery of expert consultations tailored to client needs across industries such as healthcare, finance, and technology.
• Source, recruit, and vet subject-matter experts, ensuring alignment with client project requirements.
• Collaborate with internal teams to understand client objectives and provide tailored solutions.
• Conduct market research to identify emerging trends and potential experts for specific client inquiries.
• Build and maintain relationships with clients, ensuring satisfaction and a continuous flow of business.
• Negotiate contracts and fees with experts and facilitate smooth logistical coordination of expert calls and meetings.
• Maintain CRM databases, track project progress, and prepare reports on client interactions and deliverables.
• Ensure compliance with company policies, ethical standards, and regulatory guidelines during expert engagements.
  Market Research: Proficient in conducting thorough market research to gather relevant information, identify industry trends, and assess competitive landscapes.
• Assisted in the development of client proposals, pricing strategies, and customized solutions to meet specific business needs.
• Served as the primary point of contact for a portfolio of high-value clients, including investment firms, consulting companies, and corporations, ensuring the delivery of tailored expert network services.
• Track client feedback and continuously monitor satisfaction levels to ensure long-term client retention and identify opportunities for upselling and cross-selling services.
• Enhanced client satisfaction by addressing concerns and resolving issues in a timely manner.

• Collaborated with client stakeholders to define and document the high level requirements and scope in form of a BRD
• Ensured knowledge transfer of high level requirements, to the team upon getting the project
• Conducted sessions with various department heads to gather requirement

• Planned, developed and implemented an innovative program for recruitment and placement from scratch
• Developed a successful on-boarding and orientation process
• Educated employees on company policies, procedures and compensation during employee training
• Established improved hiring processes, including Job description updates, sourcing plans and training/development opportunities for current staff, reducing the time to hire
• Provided individualized guidance through weekly one-on-one meetings with new staff members, resulting in higher employee retention than the previous year
• Provided optimal support to employees regarding various HR-related topics
• Played an integral role in the development and implementation of human resource policies
• Carried out salary negotiations and rolled off the offer letters

• Generated specific candidate pool for career opportunities through strategic placement of advertisements
• Evaluated applicant's credentials and conducted initial interviews and pre-screening assessments
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
• Recruited new staff for various roles across the organisation
• Scheduled interviews and followed-up, as well as carried out onboarding procedures for new hires
• Successfully carried out Headhunting for senior positions through various sources and social platforms