Namrata Desai
Software Engineering Lead (SRE)
Mumbai
Summary
Successful Software Engineering Lead, offering 17 years of experience in demanding environments focused on producing cutting-edge designs for Fintech Industry. Skilled in directing development & operations with creative and performance-oriented approach. Well-organized and customer-focused with proven skills in project management and team leadership.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Site Reliability Engineer
JPMorgan Chase
08.2019 - Current
- Leading Site Reliability Engineering Team for critical products 'Card Authorization' & ' Card Account Management'
- The role is responsible to improve stability & reliability of the platform by implementing standard SRE techniques.
- Ensured resilient design & build of the application by early engagement during design phase for resiliency review & testing
- Conducted root-cause analyses after major incidents to identify areas for process improvement or technical enhancement opportunities.
- Ensured optimal observability & alerting setups for the application & infrastructure to improve issue detection & mitigation.
- Ensured high availability of services by developing comprehensive disaster recovery plans and backup procedures.
- Contributed to the ongoing refinement of internal processes and procedures within the site reliability engineering discipline through regular reviews, updates, and knowledge sharing activities.
- Enhanced system reliability by implementing monitoring tools and automation techniques.
- Mentored junior engineers, sharing knowledge of best practices for site reliability engineering methodologies.
- Fostered collaboration between development and operations teams through effective communication strategies during project lifecycles.
- Established a culture of continuous improvement within the team by encouraging feedback loops and iterative development processes.
- Evaluated new technologies and tools to enhance overall system performance, stability, and security.
- Worked with the team to develop custom scripts/tools as needed to automate routine tasks, increasing overall team productivity and efficiency.
Senior Software Engineer
Bank of Nova Scotia
01.2018 - 01.2019
- This role was responsible to lead the RTE(Run The Engine) team of Software Engineers for Credit Card applications.
- Led P1 incident mitigation and RCAs, and prioritized fixes to avoid issue recurrence
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Optimized code performance for improved user experience and system efficiency.
- Enhanced software functionality by identifying and resolving complex technical issues.
- Mentored junior developers, fostering professional growth and enhancing team productivity.
- Developed scalable applications using agile methodologies for timely delivery.
Software Engineer
JPMorgan Chase
08.2012 - 12.2017
- Since year 2012 to year 2014, as part of Card RTE(Run the engine) team, worked on incident mitigation, RCAs and break fix implementation.
- Year 2014 onwards took over the role in the Application support organization, where I led the team for three Mission Critical Applications for Consumer cards (Originations, Authorization, Cardholder)
- Boosted end-user satisfaction by providing prompt and accurate support for critical Card applications.
- Contributed to project success by providing expert application support during all phases of implementation and rollout activities.
- Conducted root cause analysis to identify recurring issues, implementing corrective actions to prevent future occurrences.
- Streamlined support processes by creating detailed documentation and training materials for the team.
- Enhanced application functionality by identifying and resolving technical issues in a timely manner.
Software Engineer
Atos India Private Limited
08.2009 - 08.2012
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Maintained existing software systems by identifying and correcting software defects.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Collaborated with clients to define solution requirements.
- Updated old code bases to modern development standards, improving functionality.
Software Engineer
Patni Computer Systems
08.2006 - 03.2008
- Maintained existing software systems by identifying and correcting software defects.
- Developed reusable components that significantly reduced development effort on multiple projects.
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
- Participated in architecture, design and implementation of back-end features using C++, C#, Lua and Python.
Education
Master of Science - Information Technology
Mumbai University (Sathaye College)
Mumbai 04.2001 -
Bachelor of Science - Information Technology
Mumbai University (Sathaye College)
Mumbai 04.2001 -
Skills
Strategic Planning
Root Cause Analysis
Cross-Functional Collaboration
Coaching and Mentoring
Incident Management
System monitoring
Microservices Architecture
Software Development
Amazon Web Services
Mainframes Development (Cobol, DB2, IMS, CICS)
Observability Tools (Dynatrace, Grafana, Splunk)
Accomplishments
- Awarded for transforming observability of Mainframe applications in Credit Card environment.
- Awarded for leadership in execution of DCM(Data Center Migration) events for Card Mainframes
- Key contributor in building SRE team for Cards, and developing structure and standard processes for the team
Certification
ITIL Foundation
Timeline
Certified Cloud Practicioner
03-2023
Site Reliability Engineer
JPMorgan Chase
08.2019 - Current
Senior Software Engineer
Bank of Nova Scotia
01.2018 - 01.2019
ITIL Foundation
12-2015
Software Engineer
JPMorgan Chase
08.2012 - 12.2017
Software Engineer
Atos India Private Limited
08.2009 - 08.2012
Software Engineer
Patni Computer Systems
08.2006 - 03.2008
Master of Science - Information Technology
Mumbai University (Sathaye College)
04.2001 -
Bachelor of Science - Information Technology
Mumbai University (Sathaye College)
04.2001 -