Sudoku, Chess, Travelling, Athletic and Cultural activities
Namrata Ghosh
DATA-DRIVEN STRATEGIST | TECH-SAVVY PROBLEM SOLVER | DISRUPTIVE THINKER
Kolkata
Summary
Detail-oriented professional with a robust background in IT and automotive sectors. Adept at gathering and documenting business requirements and enhancing operational efficiency through cross-functional collaboration. Over three years of experience in stakeholder communications, escalation management, strategic planning, and business development. Specializes in delivering data-driven solutions that drive measurable outcomes. Passionate about leveraging analytical expertise to advance business strategies, optimize performance, and contribute a diverse skill set to innovation-focused organizations.
Overview
6
6
years of professional experience
2025
2025
years of post-secondary education
3
3
Languages
Work History
Retail Assistant (Part-time)
The Range
10.2024 - 01.2025
- Designed impactful product displays and streamlined inventory operations to enhance customer experience and drive sales efficiency
MBA Consultant
Atrace
London
06.2024 - 09.2024
- Conducted 20+ stakeholder interviews and analyzed 1,200+ case studies to identify key market trends and competitive gaps
- Developed a strategic market entry framework, prioritizing high-growth industries and optimizing outreach to 100+ key stakeholders
- Identified the need for RFID technology and AI-driven tracking solutions to improve real-time shipment visibility, reducing human error and enhancing operational efficiency
- Regularly updated global teams on the progress of the strategic market entry framework, ensuring alignment with organizational goals and leveraging their insights to enhance implementation strategies
- Led Jira task reprioritization, aligning development efforts with business needs and reducing sprint completion time from 5 to 3 days
MBA Consultant
System1
05.2024 - 06.2024
- Utilized consumer data to design an AI-driven digital marketing strategy, identifying 10 key trends that increased customer retention by 30% and enhanced brand loyalty
- Authored a detailed AI insights report after extensive research, directly influencing strategic decisions and driving the company's digital transformation efforts
Digital Marketing Intern
Surrey Chambers of Commerce, SCC
12.2023 - 02.2024
- Conceptualized and executed creative multimedia newsletters crafting engaging content using Canva, analyzed open rates exceeding industry standards of 20%, optimizing future communications based on subscriber feedback gathered directly from analytics reports
- Collaborated closely with the Marketing Manager by accompanying her to meetings with potential clients, contributing to presentations and discussions to secure new partnerships and memberships
Operations and Strategy Analyst
Spine Engineering
11.2020 - 08.2023
- Identified forecasting gaps by analyzing customer requirements in Excel, enabling more accurate predictions for upcoming orders
- Led a team of seven, training them in robot programming and data visualization tools to enhance production analytics
- Streamlined production schedules and optimized manufacturing workflows using data analytics, reducing delays and increasing profit margins by 12% through a 15-unit reduction in batch waste per week
- Developed data visualizations in Power BI to highlight KPIs and delivered regular project progress reports to senior management, enabling strategies that improved quarterly performance metrics
- Served as the primary liaison between business and technical teams, translating client requirements into deliverables for the CNC Plasma team
- Monitored raw material inflow, scrap rates, and demand trends to improve procurement efficiency and ensure responsive inventory management
- Supported business development efforts by assisting the Managing Director with client pitches, negotiations, and post-sales follow-ups
- Leveraged Salesforce for client account management and issue tracking, improving response times by 17% and reinforcing client satisfaction
Technical Service Desk Support Executive
MSR IT Solutions Private Ltd
03.2020 - 08.2020
- Diagnosed and resolved technical issues for BSI employees using remote access tools, achieving a 95% first-contact resolution rate and minimizing disruptions during the early stages of the pandemic
- Managed an average of 25-30 daily inbound calls, addressing a range of technical issues, including login difficulties, system freezes, and file retrieval challenges, while providing clear advice and solutions
- Utilized Salesforce to track and resolve customer service issues, maintaining a centralized repository to streamline issue resolution and enhance service efficiency
Process Associate
Genpact Private Ltd
10.2018 - 02.2019
- Resolved cash discrepancies while managing the direct debit process for credit payments
Education
Master of Business Administration - Distinction
University of Surrey
Bachelor of Technology - Computer Science Engineering
Neotia Institute of Technology, Management & Science
Skills
- Statistical Evaluation
- Performance Reporting
- Data Visualization
- Consumer Insights Research
- Strategic Market Evaluation
- Comprehensive Business Planning
- Forecast Demand Management
- Interdepartmental Collaboration
- Risk Evaluation
- Operational Planning
- Advanced Microsoft Excel (5/5)
- Salesforce (5/5)
- Tableau (5/5)
- Power BI (5/5)
- IBM SPSS Modeler (5/5)
- Jira Task Tracking (4/5)
- SQL Data Analysis(3/5)
Additional Information
Received multiple accolades in dance, athletics, and singing at university and intercollegiate events.
Recognized for outstanding performance in cultural and sports competitions, including first-place wins in regional and national-level events.
Interests
Additional Information
Happy to provide upon request.
Timeline
Retail Assistant (Part-time)
The Range
10.2024 - 01.2025
MBA Consultant
Atrace
06.2024 - 09.2024
MBA Consultant
System1
05.2024 - 06.2024
Digital Marketing Intern
Surrey Chambers of Commerce, SCC
12.2023 - 02.2024
Operations and Strategy Analyst
Spine Engineering
11.2020 - 08.2023
Technical Service Desk Support Executive
MSR IT Solutions Private Ltd
03.2020 - 08.2020
Process Associate
Genpact Private Ltd
10.2018 - 02.2019
Bachelor of Technology - Computer Science Engineering
Neotia Institute of Technology, Management & Science
Master of Business Administration - Distinction
University of Surrey
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