Summary
Overview
Work History
Education
Skills
Skills - Digital Proficiency: Instructional Design
Learning Management System (LMS) Administrator Responsibilities:
Project Management & Business Transformation
Accomplishments
Timeline
Generic
Namrata Israni

Namrata Israni

Learning & Development Professional
Pune

Summary

Results-Oriented Professional with 10+ years of versatile experience spanning Learning & Development, Project Management, and Shipping & Logistics Operations. Accomplished in instructional design, LMS administration, and developing high-impact learning programs aligned with business goals. Renowned for fostering cross-functional collaboration, enhancing operational efficiency, and building scalable, future-ready learning ecosystems. Currently seeking opportunities to expand my impact, evolve with industry advancements, and contribute to forward-thinking organizations.

Overview

13
13
years of professional experience
7
7
years of post-secondary education

Work History

Process Trainer, Functional Learning & Development Team

Maersk Global Service Centres (India) Pvt. Ltd.
Pune
03.2017 - Current
  • Extensive experience as a Functional Process Trainer, specializing in designing and delivering impactful training programs to enhance operational efficiency.
  • Expertise in key domains, including Commercial, Customer Experience, Logistics & Services, Supply Chain Management, and Financial Operations.
  • Proficient in developing customized training materials, conducting workshops, and assessing training needs to bridge skill gaps effectively.
  • Proven success in process migration, platform implementation, and site transitions, ensuring seamless execution with minimal disruption and optimal efficiency.
  • Skilled in integrating new technologies and managing site relocations to drive successful organizational transformations.

Senior Associate, Customer Experience – Shipment Management Team

Maersk Global Service Centres (India) Pvt. Ltd.
Pune
07.2015 - 03.2017
  • Overseeing and managing the shipment process to ensure timely delivery and customer satisfaction for 17+ countries.
  • Ensuring all shipments meet regulatory requirements and country compliant.
  • Aiding in custom and freight clearance, delivery order release.
  • Liaising with different departments to enable positive satisfaction.

Customer Relations Representative, Customer Experience (EMEA)

FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd.
Pune
05.2012 - 06.2015
  • Improve customer experience via interaction and encourage with brand services.
  • Migrated EMEA process for Customer complaints and Compliments (COV).
  • Implemented Track & Trace services on cloud platform.
  • Provides optimum services, information, and advice.
  • Organizes assigned types of transactions/new work requests, received via agreed channels.
  • Maintains required progress to consistently meet Customer expectations/FedEx standards.
  • Tracking, Tracing& Investigating (International & Domestic Shipments, claims settlement).

Education

MBA - Human Resource Management

MIT School of Business
Pune, India
01.2015 - 04.2017

MBA - General Business Management

JNU School of Business
Pune, India
01.2013 - 12.2014

BBA - Human Resource

University of Pune
Pune, India
01.2009 - 04.2012

Skills

Feedback analysis

Learning management systems

Process mapping

Stakeholder management

Evaluation techniques

Process documentation

Team building

Problem-solving abilities

Curriculum design

Project implementation

Skills - Digital Proficiency: Instructional Design

Experienced instructional designer specializing in e-learning development, curriculum design, and training evaluation with a strong foundation in digital learning technologies.

  • Instructional Design Frameworks: Expertise in ADDIE, DIBA, and Kirkpatrick models for structured course development and evaluation.
  • E-learning Development: Skilled in authoring tools such as Articulate360 Storyline, Rise, Adobe Captivate, Adobe Premiere, Powtoon, Adobe Illustrator, InDesign, Clipchamp, Canva to create interactive learning solutions.
  • Content Creation & Delivery: Experienced in designing, developing instructional materials, including e-learning modules, instructional videos, facilitator guides, and interactive learning assets.
  • Gamification & Interactive Learning: Develop engaging e-learning experiences using Articulate Storyline’s interactive widgets and advanced triggers to enhance learner participation and motivation.
  • Learning Management Systems (LMS): Familiar with SCORM/AICC standards and LMS platforms (CSOD) for effective content delivery and learner engagement.
  • Curriculum & Course Design: Proficient in developing course maps and structure storyboards to enhance instructional flow.
  • Gap Analysis & Needs Assessment: Conduct gap analysis to identify learning opportunities and design targeted solutions aligned with business and training objectives.
  • Evaluation & Continuous Improvement: Implement Kirkpatrick’s model to measure training effectiveness and optimize learning strategies.
  • Project & Workflow Management: Adept at managing multiple instructional design projects, ensuring timely delivery, quality adherence, and alignment with learner needs.
  • Innovation & Emerging Trends: Stay current with industry best practices and emerging technologies to drive creativity and engagement in learning design.

Learning Management System (LMS) Administrator Responsibilities:

  • Platform Implementation - Implementation of Learning Management System – CSOD, Percipio Enterprise Solution for MyLearning, leading digital learning innovation.
  • User Management & Access Control - Assign roles, manage permissions, and ensure learners have appropriate access to training materials.
  • Content Management & Course Structuring - Upload, format, and organize learning materials, including interactive quizzes, videos, and assessments.
  • Technical Troubleshooting & Support - Diagnose and resolve system issues to ensure seamless learning experiences for users.
  • Data Security & Compliance - Maintain adherence to privacy regulations and safeguard learner information.
  • Reporting & Analytics – Generate reports, track learner progress, and analyze LMS metrics to optimize training effectiveness.

Project Management & Business Transformation

Results-driven project management leader with a strong track record in transition, migration, and digital transformation across commercial, supply chain, and logistics functions. Adept at risk management, stakeholder engagement, and operational efficiency to drive business success.


Core Competencies:

  • Project Execution & Scope Management – Aligning objectives with business needs.
  • Stakeholder Communication – Facilitating cross-functional collaboration.
  • Risk Mitigation & Process Optimization – Ensuring smooth project delivery.
  • Agile & Lean Methodologies – Driving efficiency and adaptability.
  • Performance Measurement & KPI Tracking – Evaluating success and impact.


Key Achievements:

  • Led major transition and migration projects, ensuring seamless execution.
  • Spearheaded process automation & digital transformation initiatives.
  • Managed enterprise-wide implementations across supply chain, finance, and technology operations.

Accomplishments

  • Received 15+ awards at Maersk for outstanding contributions and seamless implementations, consistently praised by stakeholders and top management.
  • Trained professionals on key enterprise platforms, including Mediatrix, One Source, Oracle, SAP FACT, SAP S/4 Hana, and DOS-based systems.
  • Led the implementation of customer complaints and compliments processes, enhancing service quality and operational efficiency.
  • Facilitated orientation and coaching programs for new team members, ensuring smooth transitions and effective role integration.

Timeline

Process Trainer, Functional Learning & Development Team

Maersk Global Service Centres (India) Pvt. Ltd.
03.2017 - Current

Senior Associate, Customer Experience – Shipment Management Team

Maersk Global Service Centres (India) Pvt. Ltd.
07.2015 - 03.2017

MBA - Human Resource Management

MIT School of Business
01.2015 - 04.2017

MBA - General Business Management

JNU School of Business
01.2013 - 12.2014

Customer Relations Representative, Customer Experience (EMEA)

FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd.
05.2012 - 06.2015

BBA - Human Resource

University of Pune
01.2009 - 04.2012
Namrata IsraniLearning & Development Professional