Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Namrata Kakkar

Operational Head
Ranchi

Summary

Proven leader in operational excellence and strategic planning, adapt at driving performance improvements and fostering team leadership. Skilled in regulatory compliance and data-driven decision-making, excel in transforming challenges into actionable results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work History

Operational Head

Novitech
12.2021 - Current
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Enhanced employee satisfaction by developing comprehensive training programs and fostering supportive work environment.
  • Delivered exceptional results consistently during tenure as Operational Director through meticulous planning, execution, monitoring, and adaptation of strategies.
  • Managed cross-functional teams to ensure seamless collaboration and communication across all departments for optimal results.
  • Established clear performance metrics to evaluate team productivity, enabling targeted improvements where needed.
  • Directed process improvements leading to enhanced customer satisfaction rates by effectively addressing their concerns and feedback.
  • Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
  • Oversaw projects to help goals, tasks and milestones align with organizational strategy.
  • Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruitment strategy.
  • Created and implemented career website, recruitment selection tools and toolkits for onboarding and individual development plans.
  • Completed talent acquisition and management for more than 200+ internal and external placements.
  • Establishing positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Formulated processes to reduce downtime and financial loss.
  • Collaborated cross functionally to refine procedures,devise best practices and enforce quality metrics.

Operational Head

Novi Infra
12.2018 - 11.2021
  • Implemented process improvement to shape organizational culture ,optimize procedures for higher efficiency and help company evolve and grow.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Identified procedure or process changes require to improve performance and productivity.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Identified and resolved unauthorized, unsafe or ineffective practices.

Assistant Manager

IDBI Bank
09.2013 - 11.2018
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Facilitated internal audits and prepared detailed reports on findings.
  • Improved banks performance by maintaining open lines of communication and addressing concerns promptly.
  • Managed team of auditors, ensuring accurate and timely completion of audit projects.
  • Provided valuable insights to senior management on potential business risks identified during audits.
  • Evaluated effectiveness of internal controls by testing key controls across various business units within the organization.
  • Implemented risk-based auditing strategies, resulting in better identification of potential issues.
  • Conducted strategic and technical reviews to verify compliance with quality control standards, schedule constraints and budget parameters.
  • Maintained up-to-date knowledge on accounting standards and best practices to ensure high-quality audit results were delivered consistently.
  • Reduced financial discrepancies through thorough analysis of company financial statements and records.
  • Ensured compliance with industry regulations by conducting regular reviews of company policies and procedures.
  • Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Mentored junior team members on best practices in relationship management techniques, contributing to overall team success and growth within the company.

Education

MBA - INFORMATION MANAGEMENT

XISS
Ranchi, India
05.2007 - 05.2009

BBA - FINANCE AND HUMAN RESOURCE

BIT MESRA
RANCHI
01.2003 - 06.2006

Skills

Scheduling and Planning

Operational Excellence

Staff Training and Development

Data-driven decision-making

Strategic planning and execution

Team Leadership

Operations Management

Leadership training

Management

Business Development

Performance Analysis

Performance Appraisal

Regulatory Compliance

Accomplishments

  • Supervised team of 210 staff members.
  • Achieved impeccable audit rating with accuracy and efficiency of all the 30 branches under me in IDBI bank .

Timeline

Operational Head

Novitech
12.2021 - Current

Operational Head

Novi Infra
12.2018 - 11.2021

Assistant Manager

IDBI Bank
09.2013 - 11.2018

MBA - INFORMATION MANAGEMENT

XISS
05.2007 - 05.2009

BBA - FINANCE AND HUMAN RESOURCE

BIT MESRA
01.2003 - 06.2006

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Namrata KakkarOperational Head