Namrata Karanje

• Access Management: Managed the entire access lifecycle, from creation to termination, ensuring secure and controlled data access.
• Technical Support (Level 1): Provided Level 1 support by resolving issues related to Standard Operating Procedures (SOPs) through problem replication and triage.
• Report Development & Process Improvement: Developed reports and improved processes using T-SQL, MS Excel, Word, JIRA, and Confluence.
• Stakeholder Collaboration: Worked closely with internal teams like Production Operations, Engineering, and Business teams to resolve issues and enhance processes.
• Jira Dashboards: Created Jira dashboards to track tasks by priority, improving team productivity and work management.
• Power BI Project: Led a Power BI project focused on data analysis, modeling, report design, and visualization. Extracted data from 6+ sources, including SQL, Excel, CSV, SharePoint, and Power BI Datasets, and transformed it using Power Query. Demonstrated expertise in data preprocessing, cleaning, null value imputation, and modeling large datasets (1 GB). Collaborated with cross-functional teams and clients to solve business problems, ensuring accurate and insightful reporting through DAX-driven calculations.
• Job Monitoring via App Insight: Monitored system performance using App Insight, ensuring reliability and uptime.

• Claim Submission and Follow-Up: Prepare and submit claims to insurance companies, government programs, and other payers. Follow up on unpaid claims, denials, and underpayments to ensure timely reimbursement.
• Denial Management: Analyze claim denials, determine the reasons for non-payment, and resubmit claims with necessary corrections. Coordinate with insurance companies to resolve discrepancies and obtain payments.
• Patient Billing and Collections: Generate and send out patient statements for outstanding balances. Manage patient accounts by following up on unpaid balances and arranging payment plans, as needed.
• Revenue Cycle Management (RCM): Collaborate with the billing department and other teams to ensure the effective management of the revenue cycle, from patient registration to final payment.

• Claim Submission and Follow-Up: Prepare and submit claims to insurance companies, government programs, and other payers. Follow up on unpaid claims, denials, and underpayments to ensure timely reimbursement.
• Denial Management: Analyze claim denials, determine the reasons for non-payment, and resubmit claims with necessary corrections. Coordinate with insurance companies to resolve discrepancies and obtain payments.
• Patient Billing and Collections: Generate and send out patient statements for outstanding balances. Manage patient accounts by following up on unpaid balances and arranging payment plans, as needed.
• Revenue Cycle Management (RCM): Collaborate with the billing department and other teams to ensure the effective management of the revenue cycle, from patient registration to final payment.

Advanced Troubleshooting: Resolve complex technical issues using advanced problem-solving skills and a deep understanding of systems and components.

Comprehensive Problem Resolution: Fix software, hardware, and network issues that involve multiple systems, ensuring everything works smoothly.

Mentorship: Guide and mentor junior team members, helping them improve their skills and technical knowledge.

Customer-Focused Support: Handle high-priority customer issues quickly and efficiently, providing timely updates and solutions. Address complaints professionally, turning challenges into positive experiences through effective communication and problem-solving.