Summary
Overview
Work History
Education
Skills
Areas Of Expertise
Miscellaneous Information
Executive Summary
Timeline
DeliveryDriver
NAMRATA KUNDER

NAMRATA KUNDER

Healthcare Business Analyst/Team Lead
Pune,MH

Summary

SCRUM and ITIL certified business analyst with 8+ years of experience in driving large-scale projects for Health IT Industries. Implemented multiple EMR and EHR software solutions for hospitals at Australia, India, Malaysia, Singapore,USA. Proficient in analyzing gap and proposing an effective To-Be / Future State Assessment. Subject matter expert for key touch points and issue related to
migration of manual operational process into automated Digital solutions using Artificial Intelligence.

Overview

14
14
years of professional experience
8
8
years of post-secondary education

Work History

Team Lead

Tech Mahindra
06.2022 - Current
  • Observed Requirement gathering of the tickets to verify conformance to specifications.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Implementation Consultant

T-system Singapore (Infrasoft Technology)
10.2021 - 06.2022
  • Project Management- Cutover plan, Coordination of the issue logs, taking day to day update from the team for the Project go live
  • Following Scum Methodologies Daily Standup Preparing end to end conceptualization (BRD, FSD, and UAT & KUT Documents) of following modules from: (Surgery, Radiology and PMD (Parameterized Medical Document) for different clinical department.) Preparing test case and Test Data for “Smart UI” and “Smart Medication”
  • Responsible for “Surgery Process Basis, Radiology Process Basis and Enhancements in Clinical work station”
  • End to end Quality Assurance in SAP ISH Med Module
  • Testing and Production deployment Post Implementation Support

Implementation Consultant

Allscripts India
08.2019 - 09.2021
  • Delivered expert level knowledge of Sunrise EHR application feature/functionality and its interaction with ancillary systems
  • All testing related activities such as Manual testing of SCM application dealing in US, Singapore and Australian Healthcare Identify Defects and verify defects Complete all the tasks which are assigned related to testing Preparing Manual test cases & execution of test cases Implemented Oncology, Surgery, Core in various geographies like USA, Australia, Singapore and Philippines
  • Analyzed regulatory requirements of the geography and designed and implemented the workflow
  • Completed clinical workflow analysis, system configuration, template and document customization, end user training, go-live support and follow-up support throughout the implementation process
  • Led clients through a successful transition into Sunrise EHR resolving application and technical issues while coordinating solutions with support and engaging project managers, ensuring timely service to clients
  • Assisted with coordinating and implementing third-party interfaces and solutions, including laboratory, imaging, billing, immunization registry and patient portal interfaces with excellent client satisfaction scores
  • Assisted clients remotely with troubleshooting application issues in the client support services department
  • Sunrise Clinical Management Item build which included Parent – child item build in Sunrise Enterprise for Oncology, Oncology Roadmap, Oncology order set and Surgery care configuration Responsible for the project- Core Order sets, Clinical documentation, Flowsheets, Radiology, Nursing, Lab, Charges, ED dashboard, Reports & MLMs, Scheduling & Registration Knowledge of ICD 9, ICD 10, HIPAA, CPT, Multan, SNOMEDCT Regular interactions with Client for understanding requirements and delivering best solutions within scope of product and minimal customization
  • Exceptional written and verbal communication skills with all levels of management and end users.

SAP ISH-MED Consultant

T-System
09.2018 - 07.2019
  • Preparing end to end conceptualization (BRD, FSD, and UAT & KUT Documents) of following modules from: (Surgery, Radiology and PMD (Parameterized Medical Document) for different clinical department.) Preparing test case and Test Data for “Smart UI” and “Smart Medication”
  • Responsible for “Surgery Process Basis, Radiology Process Basis and Enhancements in Clinical work station”
  • End to end Quality Assurance in SAP ISH Med Module
  • Testing and Production deployment Post Implementation Support

Application Executive/Techno-functional

Sir H. N. Reliance Foundation Hospital and Research Centre
09.2015 - 08.2018
  • Preparing end to end conceptualization of following modules from: (Wards and nursing, Lab, Registration, Admissions and Transfer, Blood Bank, Materials, Pharmacy, Diet, Kitchen, Housekeeping and PMD (Parameterized Medical Document) for different clinical department.) Preparing Multi-functional Diagram, Data Flow diagrams, User Manuals and Quick References for different Modules of eHIS
  • Training Consultants touse New Technology devices as Mobile Clinical Assistant Interacting with the users and helping them in adopting the system and functionalities and also completing the gap analysis and fitment document for development and incorporation of same in “SAP IS-H”
  • Preparing Quick reference and user Manuals of different modules for better transaction; developing the MIS reports for Medical Record Department Documenting perceivable gaps and publishing BRD (Business Requirement Document) for the ABAP developers
  • Analyzing functional gaps between the existing business function and the functionality of application for seamless integration of Processes
  • Involved in the demo and interaction with the users and helping them in adopting the system and functionalities and also completed the gap analysis and fitment document for development and incorporation of same in “SAP IS-H”
  • Prepared Quick reference and user Manuals of different modules for better transaction
  • Resolved many functional Bugs/design gaps of “Hospital Portal” and “Mobile Application (android) for patient”
  • Carrying out implementation of Medical Records Module including SRS documentation, requirement gathering, and technical feasibility discussions.

ASSOCIATE CONSULTANT(Technical Support)

KLOUDDATA LABS &PVT LTD
12.2014 - 08.2015
  • Support for SAPISH Requirement gathering
  • Trained in SAP (Ancile U Perform) training software for creating of training & assessment material for key users and end users
  • Knowledge of healthcare standards – ICD 10
  • Support of ICCA (IntelliSpace Critical Care & Anaesthesia) system from Philips
  • Resolving live issues of PMDs (Parameterized Medical Documents) and Adobe formats
  • Working closely with SAP Functional Consultants, SAP developers and Business heads for resolution of application bugs
  • Organizing and training key users and end users
  • Arranging pre Go Live mocks and UATs.

IMPLEMENTATION CONSULTANT

21STCENTURYINFORMATICS
11.2013 - 12.2014
  • Implemented EMR (interfaced with SAP), patient portal
  • Hands on experience on web based HIS and EMR
  • Onsite requirement gathering
  • Knowledge of CSSD and Drug database
  • Implemented Patient data and billing system for an Ambulance - Line of business at Zimbabwe
  • Pre and post live support to Clinic, Imaging and Rehabilitation centre
  • Solution mapping of hospitals, imaging centers, dental radiology center, tele radiology centre in India
  • Test boards for systematic testing before implementation
  • Training Key Users/ End Users
  • Additional responsibility - Demos to prospects in Middle East and South East Asia.

MANAGEMNET TRAINEE – OPERATIONS

ADVANCED EYE HOSPITAL INSSTITUTE
08.2012 - 07.2013
  • Responsible for IM (Inventory Management)
  • Documenting SOPs as per Accreditation norms
  • Setting up of new systems in the hospital
  • Core Team Member in NABH accreditation
  • Providing administrative support required
  • Worked on the pricing strategy for the hospital
  • Major inputs in revamping the hospital are pricing policy
  • Comparingandanalyzing competitors’ pricingstrategyandimplementationinthehospital
  • Worked on costing of surgery packages.

PHYSIOTHERAPIST

NATIONAL BURNS CENTER
01.2010 - 12.2012
  • Expert in treatments for patients affected with cerebrovascular accident, multiple sclerosis spinal cord lesion, and motor neuron disease, executed manipulation and mobilization of peripheral and spinal joints
  • Successfully assist a patient who had only 5% chance of being completely rehabilitated by running her through an extensive and thorough rehabilitation program and restoring her physical mobility by 85%
  • Implement an alternative therapy program for patients needing mobility support, with a success rate of 79%
  • Interview patients to determine their complaints andassess their conditions bygoing through GPs’ files
  • Provide patients with information on how advanced their physical disability is and suggest possible avenues to help them
  • Created and implemented physical therapy programs to assist patients withmobility and function
  • Review existing treatment programs and incorporate exercise and movement by using a range of techniques
  • Led various informational seminars on physical wellbeing on an international level
  • Introduced a patient appraisal system that reduced time taken in coordinating with GPs by implementing an online contact system
  • Educated patients and families on self-care / home-care and on ways to improve their conditions
  • Evaluated each patient on a regular basis to determine their progress
  • Suggested additional exercises or therapy sessions where needed
  • Created detailed records of patients’ information, progress and history in a confidential manner
  • Analyzedassessment findings and tweaktreatment plansaccordingly to ensuretreatment efficacy.

MANAGEMENT TRAINEE

FROST AND SULLIVAN
06.2012 - 07.2012
  • Market Research Green Field Hospitals Survey

Education

MBA (Master’s in Health and Hospital Management) -

Padmashree Dr. D.Y.Patil College of Business Management
01.2012 - 04.2014

BPTH (Bachelor of Physiotherapy) - undefined

Padmashree Dr. D.Y.Patil College of Physiotherapy
01.2006 - 04.2011

Skills

Certified Scrum Master

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Areas Of Expertise

Treatment Modification, Patient Assessment, Mobilization Support, Rehabilitation, Pain Prevention, Orthoses Fitting, Splintering/Plastering, Movement Restoration, Physical Health Promotion, Discharge Planning, SAP IS-Healthcare, FIORI, Soap UI, MS Excel, Application Integration (HL7 Basic), DMS (Document Management System), Expert in SDLC (AGILE METHOD)

Miscellaneous Information

Certified Scrum Master with ITIL Foundation V4 and MCP/ICP qualifications. Attended Spectrum 360 Conference on Healthcare Supply Chain, Clarivoyance Conference on Healthcare, and other notable events. Completed CPR program and participated in Operation Smile at National Burns Center. Actively contributed to organizing HospiFinMark and MDP for Nursing at Padmashree Dr. D.Y. Patil University. Skilled in adaptability, administration, and teamwork. Proven ability to meet tough targets under pressure, perform with limited resources, and optimize utility. Fluent in Hindi, English, Marathi, and Tulu; basic knowledge of French.

Executive Summary

Certified PMP and Scrum Master with 10+ years in Healthcare and IT project management. Expert in leading teams, optimizing processes, and implementing Agile methodologies. Proven track record in managing complex projects and fostering client relationships. Fluent in Hindi, English, Marathi, and Tulu, with basic proficiency in French.

Timeline

Team Lead

Tech Mahindra
06.2022 - Current

Implementation Consultant

T-system Singapore (Infrasoft Technology)
10.2021 - 06.2022

Implementation Consultant

Allscripts India
08.2019 - 09.2021

SAP ISH-MED Consultant

T-System
09.2018 - 07.2019

Application Executive/Techno-functional

Sir H. N. Reliance Foundation Hospital and Research Centre
09.2015 - 08.2018

ASSOCIATE CONSULTANT(Technical Support)

KLOUDDATA LABS &PVT LTD
12.2014 - 08.2015

IMPLEMENTATION CONSULTANT

21STCENTURYINFORMATICS
11.2013 - 12.2014

MANAGEMNET TRAINEE – OPERATIONS

ADVANCED EYE HOSPITAL INSSTITUTE
08.2012 - 07.2013

MANAGEMENT TRAINEE

FROST AND SULLIVAN
06.2012 - 07.2012

MBA (Master’s in Health and Hospital Management) -

Padmashree Dr. D.Y.Patil College of Business Management
01.2012 - 04.2014

PHYSIOTHERAPIST

NATIONAL BURNS CENTER
01.2010 - 12.2012

BPTH (Bachelor of Physiotherapy) - undefined

Padmashree Dr. D.Y.Patil College of Physiotherapy
01.2006 - 04.2011

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NAMRATA KUNDERHealthcare Business Analyst/Team Lead