Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Mumbai International Airport
Mumbai
2022.12 - 2024.04
Tracked passenger complaints and followed up to ensure resolution was achieved.
Identified opportunities for process improvement within the customer service department.
Monitored customer feedback regularly to identify areas for improvement in services offered.
Prepared detailed reports of daily activities for management review.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Business Development Manager
UNION ROADWAYS LTD
Mumbai
2023.05 - 2024.03
Maintained a database of existing customers and prospective leads.
Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
Organized meetings between senior management and prospective customers.
Developed and implemented strategies to increase sales and market share.
Negotiated contracts with vendors, suppliers, partners, and customers.
Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
Identified potential clients, built relationships, and negotiated contracts.
Travel and Tourism Sales Executive
AKBAR TRAVELS ONLINE.COM
MUMBAI
2021.01 - 2022.06
Utilized CRM software to track leads and manage accounts throughout sales cycle.
Developed and implemented sales strategies to meet customer needs and increase revenue.
Initiated contact with prospects via email campaigns or cold calls to generate leads.
Prepared and submitted sales reports and expense reports on a regular and timely basis.
Provided detailed and accurate sales forecasts to senior management.
Sales Representative
AURELIA
MUMBAI
2019.09 - 2020.02
Identified opportunities for cross-selling additional products and services.
Created detailed reports on daily, weekly, and monthly sales activity.
Organized store by returning merchandise to proper areas and restocked displays.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Greeted customers to determine wants or needs.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
SSC -
TARABEN MASTER ENGLISH HIGH SCHOOL
Mumbai
Some College (No Degree) - HSC
ALPHA JUNIOR COLLEGE OF ARTS AND COMMERCE
Mumbai
Diploma -
AVIATION SAFETY AND HOSPITALITY
Mumbai
Skills
Public Speaking
Relationship Building
Customer Engagement
Contract Negotiation
LANGUAGES KNOWNS
English
Marathi
Hindi
SOFTWARE SKILLS
MS Office (Excel, Word, PPT)
Data Management
Timeline
Business Development Manager
UNION ROADWAYS LTD
2023.05 - 2024.03
Customer Service Executive
Mumbai International Airport
2022.12 - 2024.04
Travel and Tourism Sales Executive
AKBAR TRAVELS ONLINE.COM
2021.01 - 2022.06
Sales Representative
AURELIA
2019.09 - 2020.02
SSC -
TARABEN MASTER ENGLISH HIGH SCHOOL
Some College (No Degree) - HSC
ALPHA JUNIOR COLLEGE OF ARTS AND COMMERCE
Diploma -
AVIATION SAFETY AND HOSPITALITY
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