NAMRATA MHATRE
MUMBAI
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Mumbai International Airport
Mumbai
12.2022 - 04.2024
- Tracked passenger complaints and followed up to ensure resolution was achieved.
- Identified opportunities for process improvement within the customer service department.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Prepared detailed reports of daily activities for management review.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Business Development Manager
UNION ROADWAYS LTD
Mumbai
05.2023 - 03.2024
- Maintained a database of existing customers and prospective leads.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Organized meetings between senior management and prospective customers.
- Developed and implemented strategies to increase sales and market share.
- Negotiated contracts with vendors, suppliers, partners, and customers.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Identified potential clients, built relationships, and negotiated contracts.
Travel and Tourism Sales Executive
AKBAR TRAVELS ONLINE.COM
MUMBAI
01.2021 - 06.2022
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Initiated contact with prospects via email campaigns or cold calls to generate leads.
- Prepared and submitted sales reports and expense reports on a regular and timely basis.
- Provided detailed and accurate sales forecasts to senior management.
Sales Representative
AURELIA
MUMBAI
09.2019 - 02.2020
- Identified opportunities for cross-selling additional products and services.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
SSC -
TARABEN MASTER ENGLISH HIGH SCHOOL
MumbaiSome College (No Degree) - HSC
ALPHA JUNIOR COLLEGE OF ARTS AND COMMERCE
MumbaiDiploma -
AVIATION SAFETY AND HOSPITALITY
MumbaiSkills
- Public Speaking
- Relationship Building
- Customer Engagement
- Contract Negotiation
LANGUAGES KNOWNS
- English
- Marathi
- Hindi
SOFTWARE SKILLS
- MS Office (Excel, Word, PPT)
- Data Management
Timeline
Business Development Manager
UNION ROADWAYS LTD
05.2023 - 03.2024
Customer Service Executive
Mumbai International Airport
12.2022 - 04.2024
Travel and Tourism Sales Executive
AKBAR TRAVELS ONLINE.COM
01.2021 - 06.2022
Sales Representative
AURELIA
09.2019 - 02.2020
SSC -
TARABEN MASTER ENGLISH HIGH SCHOOL
Some College (No Degree) - HSC
ALPHA JUNIOR COLLEGE OF ARTS AND COMMERCE
Diploma -
AVIATION SAFETY AND HOSPITALITY
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