Namrata Monga
Jaipur
Summary
Experienced in multiple fields with over 3.8 years of experience in BPO/BPM/IT industry. Solution-focused professional known for productivity and efficient task completion. Skilled in troubleshooting, technical support, and IT service management. Excel at problem-solving, communication, and teamwork to provide exceptional customer service and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Desk Engineer
Concord Technologies
02.2022 - 08.2022
- Company Overview: US based Fax Servers company
- Provide training to newly Hired Colleagues.
- Performed system backups and restores when required.
- Successfully troubleshooted and resolved user account issues in the Active Directory system, providing login credential assistance when necessary.
- Performed routine maintenance on servers, workstations, and printers.
- Provided detailed reports on service desk performance metrics.
- Documented troubleshooting steps taken during incident resolution process.
- Monitored the Service Desk queue for incoming requests.
- Investigated reported incidents and identified root causes of incidents and problems.
Service Desk Engineer
Concord Technologies
09.2019 - 02.2021
- Company Overview: US based Fax Servers company
- Take care of remote maintenance of Fax Servers
- Escalate to US team if manual intervention is required
Process Executive
Infosys BPM
03.2017 - 04.2018
- Worked in Accounts Receivables team for NEW YORK Times
- Received payments from digital advertisers and applied them to their account
- Cleared the balance
Process Associate
Genpact
11.2015 - 11.2016
- Responsible for creating Joint and Sole Accounts of customers
- Performed KYC
Education
MBA - Finance
Sikkim Manipal University
B.Com -
Rajasthan University
Skills
- Report analysis
- MS Office
- Patch & Incident management
- Written and verbal communication
- Root Cause Analysis
- Process Training
- Know Your Customer
- Accounts receivable operations
- Account Reconciliation
- Data Entry
- Team Collaboration
Certification
- MYSQL Course from Samyak Institute Jaipur
- Email Etiquette: Write More Effective Emails At Work (Udemy)
- Digital Marketing Course (Digilearnings Jaipur)
- MS Office (G-Tech Computer Education Institute)
- Awarded with the SPOT AWARD in Infosys.
- Awarded for best performance in Genpact.
Soft Skills
- Communicator
- Collaborator
- Planner
- Motivator
- Logical
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Service Desk Engineer
Concord Technologies
02.2022 - 08.2022
Service Desk Engineer
Concord Technologies
09.2019 - 02.2021
Process Executive
Infosys BPM
03.2017 - 04.2018
Process Associate
Genpact
11.2015 - 11.2016
MBA - Finance
Sikkim Manipal University
B.Com -
Rajasthan University
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