Namrata Pandey
Pune
Summary
Sr Client Service Associate with over 4 years of experience in providing exceptional customer service and support for high-net-worth clients in the data, technology and marketing services industry. Proficient in managing client relationships, addressing inquiries, and solving complex issues to ensure client satisfaction. Adept at multitasking, and collaborating effectively with cross-functional teams. Seeking to leverage comprehensive client service expertise to drive client retention and enhance overall client experience.
Overview
6
6
years of professional experience
Work History
Senior Client Service Associate
Data-Axle
Pune
11.2021 - Current
- Manage, confirm and prioritize incoming data inquiries & ensure requests are properly understood before execution
- Set up & launch data inquiries with complex segmentation, Communicate status and query results to the Data Axle client stakeholders
- Help onboarding new joiner in the organization by training, providing supplement for learning, conduct knowledge transfer sessions
- Developed and implemented strategies to increase client satisfaction and retention, resulting in a 20% increase in client referrals
- Analyzed client data to identify trends and opportunities for cross-selling and upselling additional products and services
- Collaborated with internal departments to resolve client issues and ensure timely and accurate resolution of inquiries and requests
Operations Associate
WNS Global Services
Pune
06.2019 - 10.2021
- Review insurance claims & process payment post analysis of invoices
- Identify/sort claimable services from the non-claimable services while complying with the insurance guidelines
- Collaborate with the 'Claims Officers' for invoice details regarding the claims made by the customers
- Make payments directly to the customer's account after validation of invoices
- Played a key role in streamlining operational processes to improve efficiency and reduce costs
Research Analyst
XDBS PVT Ltd
Pune
07.2018 - 01.2019
- Prospecting for new customers via Direct communication & Targeting the ones resonating the most with the product offerings
- Execute marketing plan/marketing campaigns (e.g. targeted e-shot, mail shot)
- Follow up and qualify contacts from web registrations, promotions, and events and other marketing and sales activities
- Preparation and presentation of results from campaigns
- Recording of all sales activities in the CRM
- Market research feedback
Education
PGPM - Operations Management
ICFAI Business School
Pune, India 03-2018
B.Tech - Electrical & Electronics Engineering
Allahabad Agriculture College
Prayagraj, India 06-2015
Skills
- Proficient in Excel, MS Office
- Tools- Nextmark, Citrix, IDMS (Integrated database management system), LiftEngine
- Process implementation
- Process Improvement Initiatives
- Effective Problem Solving
- Strong Interpersonal Skills
Projects Internships
Co branding & Advertising, Company: Trip Advisor
- Have experience in branding and advertising in B2B sector. Implementing various business ideas and strategies of Branding.
Business Development and Strategy Coordinator, Company: G Square Pvt Ltd
- Identifying, qualifying, and securing business opportunities; coordinating business generation activities. Building business relationships with current and potential clients
Languages
Hindi
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Senior Client Service Associate
Data-Axle
11.2021 - Current
Operations Associate
WNS Global Services
06.2019 - 10.2021
Research Analyst
XDBS PVT Ltd
07.2018 - 01.2019
PGPM - Operations Management
ICFAI Business School
B.Tech - Electrical & Electronics Engineering
Allahabad Agriculture College
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