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Namrata Patkar
Senior Analyst
Mumbai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Customer Service Representative
Sutherland Global Private Services Limited
Mumbai
10.2022 - 05.2023
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Senior Analyst
Marsh McLennan
Mumbai
07.2023 - 06.2024
- Influenced policy decisions through comprehensive economic analyses that effectively communicated complex information to nonexperts.
- Increased overall profitability by identifying inefficiencies within existing systems and implementing necessary changes.
- Conducted in-depth competitor analysis to identify opportunities for growth and expansion within the industry landscape.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
Education
Bachelors - Commerce
Tilak College of Science , Arts And Commerce
Mumbai 09.2018 - 05.2021
HSC - -
Tilak College of Science Arts And Commerce
Mumbai 05.2016 - 02.2018
SSC - -
Mother India Mission English High School
Mumbai 09.2015 - 03.2016
Skills
Financial Modeling
Performance monitoring
Client management
Analytics program experience
Time Management
Computer Skills
Written Communication
Calm Under Pressure
Interests
Timeline
Senior Analyst
Marsh McLennan
07.2023 - 06.2024
Customer Service Representative
Sutherland Global Private Services Limited
10.2022 - 05.2023
Bachelors - Commerce
Tilak College of Science , Arts And Commerce
09.2018 - 05.2021
HSC - -
Tilak College of Science Arts And Commerce
05.2016 - 02.2018
SSC - -
Mother India Mission English High School
09.2015 - 03.2016