NAMRATA SHARMA
Hyderabad
Summary
Proficient in strategic HR management and Employee Lifecycle Management with 14+ years of experience with key focus on process improvement, talent development & employee retention. A creative thinker, luminary, problem solver and decision maker who balances needs of employees with the organizational strategic plan. Skilled Business Advisor in matters that concern growth, talent capabilities, leadership development, cost control. Leveraging analytical skills across attrition management, manpower planning, scenario analysis, performance reviews and benefits analysis and advising the management in dealing with people issues. Team-based management style coupled with the zeal to drive visions into reality as well as achieve the same through effective mentoring and career planning of team member.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Area Director of Human Resources
The Leela Palaces, Hotels and Resorts
12.2023 - Current
- Provided strategic direction and oversight of human resource activities in the North Palace Hotels.
- Collaborated with Corporate Office to lead the hiring process for the northern region of the Leela Leadership Development Program batch 2025 way forward
- Built repository of resumes for lesser turn around time at north hotels.
- Direct the recruitment, selection, placement of the area.
- Manage employee relations issues such as performance management, disciplinary action, grievances, terminations and other related matters.
- Collaborate with departmental heads to develop strategies that would maximize employee productivity and engagement levels within the organization.
- Collaborated with executive leadership team on various projects pertaining to staffing needs throughout the organization.
- Developed metrics and reports related to HR activities in order to measure progress against set objectives.
- Served as a liaison between corporate headquarters and local offices located within the region.
General Manager- Human Resources
GreenPark Hotels & Resorts
Hyderabad
03.2022 - Current
- As a General Manager Human Resource and part of the leadership team I am entrusted with overseeing entire HR department of 8 hotels (6 owned & managed and 2 acquired and managed by Marriott)
- Responsible to develope strategies and policies that promote sustainable growth
- This includes the following responsibilities : Ensuring HR Plans align with our mission and business objectives Drive governance on critical human resource metrics such as retention and cost Operate independently & ensure employee satisfaction & development of the team Lead the way in implementing change initiatives related to culture, performance, recognition and policies Analyse the effectiveness of our HR procedures and tools Formulate career development plans
Director Of Human Resources
Westin Powai and Marriott Executive Apartments
Mumbai
08.2018 - 02.2022
- Played a key role in brand conversion from HR aspect Provide proactive HR consultancy to Business Heads and other senior stakeholders in execution of business strategy As an effective business partner, work closely with the business heads and their management teams to understand, anticipate and provide solutions on people matters Develop market intelligence to strategically advise business managers Work proactively with businesses in people development, performance management, retention, and succession planning and employee satisfaction to ensure success of business initiatives Talent Acquisition- Play an important role in attracting the ‘right' talent internally from other businesses/countries and externally
- Partner with Talent Acquisition Team to ensure right talent acquisition & deployment Employee Relations- Manage employee relations scenarios, embedding of Marriott culture in frontline Partner with Employee Relations on disciplinary issues, grievance redressal Maintain an integrated working relationship with Regional HR and Business Management teams
- Local execution of global processes (Talent Acquisition, Talent Management, Talent Rewards, Learning & Development, Human Resources Operations) Local partner management, and compliance (incl
- Local authorities, Union)
- Capable of communicating with senior management team and Union in a complex and dynamic environment Facilitate and contribute to change programs in pandemic /unprecedented times
- Represent Human Resources on local management and governance team Supporting CSR initiatives, aligning Community with Business Objectives Cordial relations with Trade Union Leaders, Peoples representatives & Industry representatives in the area Ability to translate basic HR / IR Concepts to create solutions for business problems Focus on women in the workplace and created a support group for the women workforce Created 100+ career developmental moves for the team in the year 2019
Director Of Human Resources
The Park
Hyderabad
12.2009 - 08.2018
- HR Key Result Areas: Gancho - “Stay Connected” designed to reduce employee attrition and induce The Park Culture Ignite - A program designed to address grievances of the employees and connect with staff at all levels, also worked as Skip level meetings HR Induction Online - A new age method of orienting associates Instrumental in conducting an Internal Employee Satisfaction survey online in the organisation Rhythm & Hues: A Spot recognition system designed to align Reward & Recognition directly to the Park Culture Boomerang - A strategy to increase effective communication
Assistant HR Manager
Taj Krishna
Hyderabad
04.2008 - 12.2009
- Recruited high-performing and accomplished team members, nurturing talent to develop skilled and capable workforce
- Helped senior management plan and carry out daily operations and meet key objectives
- Oversaw employee recognition programme to encourage professional development and high performance
- Optimised employee schedules by balancing company priorities with staff leave requests and shift preferences.
Senior Human Resources
Wipro
Hyderabad
09.2007 - 04.2008
Human Resource Lead
24/7 Customer Pvt Ltd
Hyderabad
10.2005 - 09.2007
Human Resources Executive
Akiko Callnet
Hyderabad
05.2004 - 09.2005
- Result Areas while working in ITES/BPO companies Process Automation Automation of processes like resume database management, Job postings, onboarding, interview feedback & analytics Process Transition & Change Management Ensuring acquired companies transition smoothly to a uniformed recruiting process Set the expectations of hiring managers in terms of delivery & processes and help them through the dynamics of change Handholding the new business teams while they plan to set up teams in India Process Excellence As a part of the initiative, responsible for the complete recruitment process up gradation and documentation Was responsible for attaining 100% results in the audits done by the internal audit team of the company
Education
Diploma - Human Resource Management
Narsee Monjee Institute of Management Studies
Bachelor of Computer Applications -
Samatha Degree College Osmania University Hyderabad
Secondary Certificate -
Badruka Junior College
Certificate -
Secondary School
Skills
- Change Management
- Workforce Planning
- Strategy & Planning
- Performance Management
- Stakeholder Management
Certification
- Professional Development Program in Strategic Leadership in Turbulent Times, Cornell University (School of Hotel Administration)
- Professional Development Program in Human Capital Base, Cornell University (School of Hotel Administration)
- Executive Program in Human Capital Management – HR as Business Leaders (2011), Indian Institute of Management Bangalore
Accomplishments
- Awarded with Talent Development Award by Marriott Hotels
- An article being featured in Business Manager – HR Magazine on “ HR Leaders to lay their hands on optimization and adapting technology “
- Felicitated with the Most Influential HR Leaders in India by IPE and Times Ascent
- Awarded with HR Leadership Award(Hospitality Sector) by Asia Pacific HRM (Congress)
- Recipient of the award for creation of Highest External Ready Talent
Languages
- English, First Language
- Telugu, Intermediate
- Marathi, Intermediate
- Hindi, Advanced
References
References Available on Request
Hobbies and Interests
- Yoga
- Brisk Walking
- Socializing
Timeline
Area Director of Human Resources
The Leela Palaces, Hotels and Resorts
12.2023 - Current
General Manager- Human Resources
GreenPark Hotels & Resorts
03.2022 - Current
Director Of Human Resources
Westin Powai and Marriott Executive Apartments
08.2018 - 02.2022
Director Of Human Resources
The Park
12.2009 - 08.2018
Assistant HR Manager
Taj Krishna
04.2008 - 12.2009
Senior Human Resources
Wipro
09.2007 - 04.2008
Human Resource Lead
24/7 Customer Pvt Ltd
10.2005 - 09.2007
Human Resources Executive
Akiko Callnet
05.2004 - 09.2005
Diploma - Human Resource Management
Narsee Monjee Institute of Management Studies
Bachelor of Computer Applications -
Samatha Degree College Osmania University Hyderabad
Secondary Certificate -
Badruka Junior College
Certificate -
Secondary School
- Professional Development Program in Strategic Leadership in Turbulent Times, Cornell University (School of Hotel Administration)
- Professional Development Program in Human Capital Base, Cornell University (School of Hotel Administration)
- Executive Program in Human Capital Management – HR as Business Leaders (2011), Indian Institute of Management Bangalore
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