Namrata Sharma
Prayagraj
Summary
Results-oriented Front Office Executive with over 4+years of experience in hospitality and corporate environments. Expertise in managing front desk operations, optimizing staff schedules, and enhancing customer service quality. Proven ability to streamline processes, leading to improved operational efficiency and guest satisfaction. Strong organizational skills and proficiency in office software contribute to effective office management.
Overview
10
10
years of professional experience
Work History
Operations Executive
S M Enterprises
Prayagraj
12.2021 - Current
- Ensured compliance with industry regulations and standards to mitigate risks.
- Developed and implemented operational strategies that enhanced efficiency and reduced costs.
- Created performance metric reports, including inventory levels and production output.
- Trained new employees on operational protocols to ensure seamless integration.
- Resolved escalated customer inquiries promptly to maintain satisfaction levels.
- Maintained accurate operational records for audit and compliance purposes.
- Executed daily opening, closing, and shift change functions to uphold operational standards.
- Implemented business strategies that increased revenue and expanded market reach.
Front Office Executive
Lemon Tree Premier
Mumbai
05.2019 - 05.2021
- Delivered excellence in guest service, ensuring smooth hotel operations over two years.
- Managed high volumes of guest traffic, swiftly handling room assignments and resolving issues.
- Streamlined check-in and check-out processes to elevate guest satisfaction.
- Ensured accurate payment processing while adhering to financial protocols.
- Cultivated strong relationships with guests and team members through effective communication.
- Met or exceeded satisfaction metrics, bolstering online reputation and customer retention.
- Utilized problem-solving skills to address conflicts and maintain positive guest relations.
- Acted as Duty Manager for six months, overseeing hotel operations and enforcing compliance with policies.
Front Office Executive
Waterstones Hotel
Mumbai
05.2017 - 05.2019
- Completed 18-month Hotel Operational Trainee program at Waterstones Hotel, Mumbai.
- Promoted to front office executive post-training.
- Delivered exceptional guest service while overseeing front office operations.
- Managed high-volume guest traffic and room assignments effectively.
- Resolved guest complaints promptly to enhance overall satisfaction.
- Demonstrated expertise in check-in/check-out processes and payment handling.
- Utilized strong communication skills to build rapport with guests and staff.
- Consistently achieved guest satisfaction targets, boosting positive online reviews.
Intern
The Leela
Mumbai
05.2015 - 09.2015
- Acquired hands-on experience in front office, housekeeping, and food & beverage services through training program.
- Mastered guest service standards and effective room management techniques.
- Maintained high levels of customer satisfaction by prioritizing tasks in dynamic environments.
- Resolved guest complaints effectively, improving overall guest experience through proactive measures.
- Worked alongside cross-functional teams to deliver coordinated hotel services efficiently.
Education
Bachelor of Science - Hospitality
Anjuman-I-Islam College of Hotel & Tourism Management Studies Research
Mumbai01.2017
HSC - Commerce
Sheth Gopalji Hemraj
Mumbai01.2014
SSC -
St. Mary’s High School
Mumbai01.2012
Skills
- Hotel operations management
- Guest registration and reservations
- Night auditing and reporting
- Room division oversight
- Guest relations and satisfaction
- Inventory management
- Regulatory compliance
- Data analysis
- Team building
- Customer service excellence
- Operational efficiency
- Conflict resolution
- Financial processing
- Strategic planning
- Front desk operations
- Time management
- Communication skills
- Performance reporting
Awards
- Achieved Best Service smile award in The Lemon Tree.
- Got more than 6 reviews on Trip Advisor for excellent service.
- Achieved appreciation letter from General Manager for performing on Independence Day, while on internship.
- Name has featured twice on Trip Advisor for providing satisfactory service and surpassing guest expectation.
- Achieved appreciation certificate for working in Cultural Department for Magn 2K14.
Personal Information
Date of Birth: 04/30/97
Languages
- English
- Hindi
- Marathi
Timeline
Operations Executive
S M Enterprises
12.2021 - Current
Front Office Executive
Lemon Tree Premier
05.2019 - 05.2021
Front Office Executive
Waterstones Hotel
05.2017 - 05.2019
Intern
The Leela
05.2015 - 09.2015
Bachelor of Science - Hospitality
Anjuman-I-Islam College of Hotel & Tourism Management Studies Research
HSC - Commerce
Sheth Gopalji Hemraj
SSC -
St. Mary’s High School
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