Namrata Singh
Summary
Working as a retail department manager for more than 6 years with holistic knowledge of sales, marketing, visual planning, inventory and team management. Keen on working for growth organisations, channelizing my efficiency and effectiveness in the best Manner.
Overview
9
9
years of professional experience
Work History
Store Supervisor
Max Fashion
Dubai
09.2023 - Current
- Managed administrative records, provided feedback to participants, and upheld store visual merchandising standards.
- Generate reports on attendance, shift coverage, and staffing trends. Use scheduling software to manage rosters, track shifts, and communicate with employees. Also, handle customer feedback, conduct and deliver staff training, and address complaints.
- Motivated the team with hands-on support, increased productivity through staff planning and task delegation, and led by example to ensure accurate and efficient completion of daily tasks.
Department Manager
Shoppers Stop
New Delhi
01.2022 - 08.2023
- Ensured excellent brand experiences for customers by following visual merchandising plans and communicating consistent priorities.
- Managed all display executions (planograms) and introduced new, unique products to boost consumer interest and sales.
- Create and manage shift schedules to match operational needs and employee availability, adjusting for demand changes, requests, or unexpected absences.
- Collaborate with management to forecast staffing needs based on business trends and peak periods. Oversee customer relations, supervise department staff, analyze daily sales for reordering, and ensure high customer satisfaction.
Department Manager
Fashion Big Bazaar
New Delhi
07.2017 - 01.2022
- Managed merchandising and maintenance, inventory control, team handling, and staff training.
- Planned and achieved sales targets, while ensuring a positive consumer experience.
- Prepared work schedules, assigned tasks, and ordered merchandise based on sales promotion activities to maintain stock levels.
Sales Advisor
H& M ( Hennes & Mauritz)
Delhi
09.2015 - 12.2015
- Achieved sales targets by effectively selling garments and accessories.
- Assisted in visual merchandising and maintained store inventory.
- Provided responsible customer service, including cross-selling and suggestive selling.
Education
MBA - HR
Maharaja Agrasen Himalayan Garhwal University
Uttarakhand, India01-2024
MBA - Retail Management
JIMS
Rohini, Delhi01-2017
B.Com
Delhi University
New Delhi01-2014
Intermediate
St. Xavier School
Delhi01-2011
Skills
- Networking Skills
- Relationship Building Skills
- Event & Project Management
- Microsoft office
- Visual Merchandising
- Problem Solving Skills
- Leadership
- Team Management
- Resource Planning
- Staff Training
- Process Improvement
Accomplishments
- Max Fashion || Received commendations from the store manager for quick adaptability and ability to learn new tasks efficiently.
- Shoppers Stop || Best performing Department Manager sales in ladies apparels for May, June and August .
- FBB || Achieved 100% target for continuously 3 years as department manager
- FBB || Best performing team in visual merchandising, target achievement, merchandise presentation method.
Timeline
Store Supervisor
Max Fashion
09.2023 - Current
Department Manager
Shoppers Stop
01.2022 - 08.2023
Department Manager
Fashion Big Bazaar
07.2017 - 01.2022
Sales Advisor
H& M ( Hennes & Mauritz)
09.2015 - 12.2015
MBA - HR
Maharaja Agrasen Himalayan Garhwal University
MBA - Retail Management
JIMS
B.Com
Delhi University
Intermediate
St. Xavier School
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