Namrata Tiwari
Application Support and Reliability Engineer
Summary
Experienced with maintaining and improving system reliability through automation and proactive monitoring. Utilizes problem-solving skills to troubleshoot and resolve complex issues efficiently. Knowledge of infrastructure optimization and collaborative teamwork to enhance system performance and reliability.
Overview
10
10
years of professional experience
Work History
Senior Infrastructure Engineer
Wells Fargo India Solutions
08.2022 - Current
- Coordinated end-to-end release cycles, ensuring timely deployment with zero critical incidents.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Day to Day communication and interactions with Stack holders, Dev Teams and Product Owners related to Ongoing and upcoming Releases and Issues.
- Managing service delivery operations, ensuring SLA compliance and continuous improvement.
- Managed multiple monthly patches for Linux, Windows, and Database servers.
Software Engineer
RSA India Pvt Ltd
06.2021 - 07.2022
- Provided end to end support to mission critical sass and cloud based application.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
Service Assurance Engineer
American Express
04.2019 - 05.2021
- Troubleshooting/Debugging on Production or Staging environment from the Server and GUI perspective.
- Troubleshoot, diagnose, and escalate customer issues as needed.
- Responsible to provide RCA on the high and critical level incidents.
- Expertise to perform traffic switchover from 1 load balancer to another load balancer using AppViewX.
- Continuous monitoring of Splunk for Monitoring and ServiceNow for ticketing perspective
- Expertise to recycle pods/nodes using ECP cloud in case of production failure with the management approval.
- Having expertise on Problem, change, knowledge and incident management by performing tasks to ITIL formwork
Apps Programmer Analyst
Wells Fargo India solutions
09.2016 - 04.2019
- As part of the Production support and Devops Team Deployment of java Application archives (JAR, WAR, EAR and RAR) on Tomcat Application Servers using DevOps Tools: Jenkins, uDeploy.
- Expertise in BCP activity and having experience to implement live BCP (DR) steps into production environment.
- Performing deployments (Pre and post), Patching activities, Java/Tomcat upgrade and releases.
- Experience in IBM MQ, Active MQ massages queues Identifying the faulty services in the logs and acting accordingly.
Production Control Analyst
IBM India Pvt. Ltd
07.2015 - 09.2016
- Monitoring and working on jobs scheduled on Autosys.
- Experience in System Operations (Distributed batch Job Monitoring in Autosys)
Education
B.Tech - Electronics and Communication Engineering
Rajiv Gandhi Technical University
Bhopal, India06-2014
Skills
Jenkins, Atlassian tools (Jira, Confluence), uDeploy SSL/TLS Certificate, AZURE Cloud, Openshift Databases SQL/MySQL
Languages-Core java
Timeline
Senior Infrastructure Engineer
Wells Fargo India Solutions
08.2022 - Current
Software Engineer
RSA India Pvt Ltd
06.2021 - 07.2022
Service Assurance Engineer
American Express
04.2019 - 05.2021
Apps Programmer Analyst
Wells Fargo India solutions
09.2016 - 04.2019
Production Control Analyst
IBM India Pvt. Ltd
07.2015 - 09.2016
B.Tech - Electronics and Communication Engineering
Rajiv Gandhi Technical University
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