Namrata Tiwari
Kolkata
Summary
Results-driven professional with a diverse background in operations, business development, and research. Demonstrates expertise in team leadership, coaching, data analysis, and customer relationship management. Successfully managed order accuracy and return-to-origin rates at Mojocare while driving sales growth and contract negotiations at Extramarks. Leveraged research methodology and project coordination skills as a Junior Research Fellow to deliver high-quality data and support innovative studies. Proficient in Microsoft Office Suite and skilled in project planning, with a commitment to maintaining ethical standards. Aims to contribute to organisational success through strategic planning and operational excellence.
Overview
5
5
years of professional experience
Work History
Operation Associate
Mojocare
Kolkata
12.2022 - 05.2023
- Confirmed order details prior to dispatch to ensure accuracy.
- Assisted customers with upselling and encouraged prepaid order options.
- Monitored return-to-origin rates to maintain order integrity.
Business Development Executive
Extramarks
08.2020 - 03.2021
- Consistently met and exceeded weekly and monthly sales targets.
- Acquired knowledge of inside and direct sales processes.
- Negotiated contracts with parents and teachers, enhancing customer service and generating referrals.
- Developed proficiency in various sales techniques.
Junior Research Fellow (JRF)
Department of Biotechnology
Uttarkashi, UTTARAKHAND
06.2018 - 05.2019
- Assisted in attending conferences to gain insights on new research and share findings.
- Supported literature reviews to align with research objectives and hypothesis formulation.
- Collected water samples from various rivers to identify species and assess water quality parameters.
- collecting data and analysis their property in laboratorty and known algae and species with the help of foldscope method
- Helped monitor project timelines and budgets to ensure alignment with research goals.
- Collaborated with senior researchers to develop research methodologies that met project targets.
- Engaged with research participants to build rapport for effective data collection.
- Organised research seminars to facilitate knowledge sharing among researchers.
- Coordinated laboratory experiments to test theories discussed in academic settings.
- Ensured compliance with ethical standards by obtaining approvals from ethics committees.
- Assisted in conducting literature reviews for ongoing projects to deepen study insights.
Education
Master of Science - BOTANY
R.C.U PG College
Uttarkashi01-2018
Bachelor of Science - Z.B.C.
R.C.U PG College
Uttarkashi2016
SENIOR SECONDARY - SCIENCE
Maharshi Vidya Mandir
Uttarkashi2013
Skills
- Team leadership
- Coaching and mentoring
- Microsoft Office Suite
- Customer service management
- Customer relationship management
- Sales negotiation
- Research methodology
- Project coordination
- Project planning
LinkedIn Profile
https://www.linkedin.com/in/namrata-tiwari-885a03189
Awards
- Best Student Award
- Best Performer of the Team Extramarks
Languages
English
Proficient
C2
Hindi
Advanced
C1
Interests
- Reading
- Music
- Travelling and exploring
- Gardening
Timeline
Operation Associate
Mojocare
12.2022 - 05.2023
Business Development Executive
Extramarks
08.2020 - 03.2021
Junior Research Fellow (JRF)
Department of Biotechnology
06.2018 - 05.2019
Master of Science - BOTANY
R.C.U PG College
Bachelor of Science - Z.B.C.
R.C.U PG College
SENIOR SECONDARY - SCIENCE
Maharshi Vidya Mandir