Interested in leading Project and managing a team with enthusiasm
Namrata Zargad
Resolution Specialist US-leader
Pune
Summary
Professional Leader with 3+ years of experience in counseling individuals and groups to drive practical solutions to conflicts. Innovative in developing unique solutions targeted to precise needs of each individual case. Attentive in hearing all viewpoints and working closely with disputants to deliver mediation and solutions based on communication and cooperation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Resolution Specialist
Amazon India Development Center
Pune
06.2020 - Current
- Researched and analyzed individual parties' positions to understand dispute background.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
Training Specialist
Amazon India Developement Center
Pune
06.2020 - Current
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Trained and mentored more than 10 batches of new hired to fulfill various roles.
- Used various learning suites to implements American Language Courses and e-learning programs.
- Converted all curriculum and programs from print to digital, creating supplementary materials like practice tests, exercises, videos and interactive quizzes for instructors and students.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Coordinated administrative functions necessary to deliver and document training programs.
- Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
- Documented participation and evaluated learning for each participant.
- Tracked students and instructors leaves, attendance, scores and overall performance in databases.
- Developed training curricula and recommended programs that met instructional goals and objectives.
Subject Matter Expert
Amazon India Delvelopment Center
Pune
06.2020 - Current
- Supported stakeholders in graduation period.
- Improved user productivity and efficiency through system training and support.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Responsible for team audit in order to improve work quality and reduce repeated mistakes.
Customer Relationship Executive
Vashi Electricals Private Limited
Mumbai
04.2015 - 10.2015
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Worked as end point resolution and converting quotations into deals with offering discount to customers.
Project Coordinator
IT Source Technologies Limited
Mumbai
07.2013 - 04.2015
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Education
Bachelor of Engineering - Electronics & Telecommunications
S.V.P.M COE, Malegaon, Baramati
Baramati,Pune 09.2005 - 06.2011
Skills
Professional ethics understanding
Information Collection
Problem-Solving
Analytical and Critical Thinking
Decision-Making
Multitasking Abilities
Training and Development
Active Listening
Excellent Communication
Certification
People Management
Interests
Desired to be come companies Face
Timeline
Resolution Specialist
Amazon India Development Center
06.2020 - Current
Training Specialist
Amazon India Developement Center
06.2020 - Current
Subject Matter Expert
Amazon India Delvelopment Center
06.2020 - Current
Customer Relationship Executive
Vashi Electricals Private Limited
04.2015 - 10.2015
Project Coordinator
IT Source Technologies Limited
07.2013 - 04.2015
Bachelor of Engineering - Electronics & Telecommunications
S.V.P.M COE, Malegaon, Baramati
09.2005 - 06.2011