Namrata V Kulkarni

Domain: Supply chain management

• Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
• Established strong relationships with vendors to secure favorable pricing structures on hardware/software acquisitions, resulting in significant cost savings for clients.
• Overseeing the implementation of solutions within customer projects, ensuring that of projects are delivered on time and within budget from the initial workshop phase until the system Go-Live
• Translating business needs into functional design requirements and technical specifications aiming maximum accuracy rate in gathering the requirements
• Coordinating with project leads and team members during the design and configuration phases, maintaining a communication response time of less than 24 hours, and achieving a 98% satisfaction rate among team members
• Analyzing data to pinpoint process and system issues, aiming for maximum accuracy rate in identifying root causes and proposing effective solution strategies that result in at least a 20% improvement in system performance or process efficiency.
• Maintaining open communication with customers throughout all project phases, ensuring that at least bi-weekly progress updates are provided effectively
• Providing ongoing support to customers through the customer success team post- project delivery, aiming for a resolution time of less than 48 hours for support requests
• Developing analytical interfaces to generate reports on historical and current product forecasts, ensuring that reports are generated accurately and on schedule, with a target of at least 90% accuracy in data representation and monthly report generation.

Domain: Telecom

• Define project scope, goals, and deliverables with senior management and stakeholders, achieving alignment with business goals.
• Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
• Conduct daily stand-up meetings with Agile scrum teams to ensure adherence to schedule, key milestones and testing requirements.
  Develop and deliver progress reports, requirements documentation, and presentations to stakeholders.
• Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
• Exhibit exceptional communication skills and collaboration with stakeholders to meet client expectations.
• Demonstrate strong people management skills to effectively liaise with vendors,clients, and application teams and maintain successful project delivery within budget and time constraints.
• Identify and resolve obstacles for the team, ensuring smooth project delivery by escalating issues promptly resulting in smooth project delivery.
• Utilize hands-on estimation techniques for accurate sizing and effort estimation.
• Prioritize project tasks by defining user views and execution plans, ensuring effective project planning.
• Monitor and control ad hoc requests, ensuring minimal disruption to project activities.
• Support testing activities, engaging teams, and participating in testing efforts. Participation in testing activities, including UCT, IST/SIT, and ETE support.
• Ensure deployment readiness and support, validating documentation, and managing release issues.

Domain: Telecom

• Involved in requirements gathering, drafting BRDs for clients that would be using BT system Managed Services and products
• Analyzed the customization required and checked the feasibility of implementation
• Increased resource efficiency by analyzing detailed business requirements.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
• Also, created the interface depending on custom requests on the BT Portal
• Experienced in delivery and roll-out of systems to the client
• Extensively worked in providing support during ORT(Operation Readiness Testing) to the clients
• Involved in report generation and analyze the data fetched, from end to end systems
• Strong skills in providing customer demos and system end-to-end training
• Documenting the requirements by working closely with the design team and following SDLC methodology
• Pro-actively analyzed the data, identified gaps and its impact on integrated applications on the BT system.

• Provided technical support for the applications by collecting and managing the data flow between stack of systems/components
• Provided training sessions for end-users as needed, improving their understanding and proficiency in using applications effectively.
• Using MySQL for analysis of the issue - interrupted data flow from source system to end user
• Providing resolutions/alternatives by analyzing the root cause of the problem which improved SLAs
• Provided technical support for successful deployment and post deployment activities by performing sanity testing
• Involved in system maintenance activities by monitoring and performing end user testing.
• Optimized system functionality with thorough testing and validation of application changes.