Namratha E
Bangalore,Karnataka
Summary
Dedicated Junior manager with 10 plus years of professional experience in credit, cash collections, dispute resolutions, reconciliations, forecast, reporting, order management and international voice support. Expert in reconciliations, clearing bad debts and getting excess cash during quarter end and year end. Excited to bring talent, leadership and in-depth knowledge of accounts receivable to growing organization. Motivated Junior Manager with strong leadership skills and proven track record in team development. Skilled in project management and strategic planning, driving successful initiatives and process improvements. Excellent communicator with knack for fostering collaborative work environments. Ready to bring innovative solutions and positive energy to enhance organizational growth.
Overview
12
12
years of professional experience
Work History
Junior Manager - Billing and Cash Application
Diageo Business Services India Pvt Ltd
Bangalore
10.2022 - Current
- Monitoring and managing accounts and billing.
- Assisted in scheduling and coordinating team activities.
- Recognized and recommended areas needing improvement.
- Handled escalated and unresolved issues.
- Supervised a team of 16.
- Collaborated with other leads, supervisors, and managers to improve internal processes, services, TAT, and maintained customer satisfaction.
- Audited team duties to ensure quality.
- Train new hires in cash applications, research, confidentiality, reporting, and support documentation for all checks.
- Assuring all monthly, weekly, and daily deadlines are met in the cash applications process.
- Work with cash application supervisor for daily, weekly, and monthly reconciliation in order to ensure an accurate month-end close.
- Ensure cash receipts, incoming and outgoing wires, are recorded on time
- Manage and monitor debt recovery of the Collections Department.
- Managed project adherence to company guidelines and governance processes, setting benchmarks for project management best practices.
- Coordinated with senior management to implement business strategies and operational changes.
- Prepared detailed reports on departmental performance, highlighting successes, and identifying challenges.
- Organized events and team-building activities to boost morale and employee engagement.
- Fostered a positive working environment, addressing conflicts, and promoting team collaboration.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Deliver CIO service offering for the customer within SLA.
- Business partner with in-market commercial teams as the gatekeeper for records retention standard, and also remain fully up to date on any evaluation or changes to customer agreement types and validation methodology.
- Liaise with the commercial teams and customer on any invoicing-related issue.
- Ensure 100% compliance across all areas of invoicing and audit.
- Creating possibilities for the teams to succeed in a changing environment.
- End-to-end ownership of the portfolio/accounts.
Accountant
Infosys BPM Pvt Ltd
Bangalore
06.2020 - 10.2022
- Cash collections of customer accounts by calls and emails
- Preparing Forecast accurately
- Reducing the past due/bad debts on accounts
- Handling the customers accounts independently as a sole owner
- Check the orders as per the customer contract/PO (Purchase Order) copy and release it for further shipping and invoice generation
- Handle quotation to cash operation, order to cash operation, invoice creation and follow up on payment status with customer, coordinating with internal teams, logistics to ensure smooth and error free delivery
- Routinely contacted account holders with balances over days past due to resolve delinquencies
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems
- Oversaw disputes resolution and reconciliation
General Accounting Operations Associate
ACCENTURE
Bangalore
05.2018 - 07.2019
- Responding emails and calls (Customer and Clients)
- Analyzing and forecasting the report for expected payment periodically.
- Sending the statement of account and open invoices to the customer on regular basis.
- Accounts Receivable (AR) aging report lists unpaid customer invoices (LOAR).
- A primary tool used by collections team to determine which invoices are overdue for
payment - The AR collection process is used to evaluate how long customers take to pay their
invoices. - Following up with the customer for the payment and ensuring no disputes are existing on the invoices
- Floor Assist, Process coordinator.
Claim Examiner
DXC Technologies
Shimoga
01.2016 - 04.2018
- Heading all the efforts required in the successful completion of the project
- Understanding the business and Financial Requirement of the project Designing and scheduling of the project deliverables
- Coding and integration of the modules & Responding emails
Senior Analyst
FUGO Services Pvt Ltd
Bangalore
11.2014 - 08.2015
- Handling the servicing of mortgage loans.
- This includes credit reports, inspections, surveys, title work & QC - Quality Check
Specialist
First American India Pvt.Ltd
Bangalore
08.2012 - 10.2014
- Handling the servicing of mortgage loans.
- This includes credit reports, inspections, surveys, title work
Education
Master of Commerce - Accounting and Finance
Karnataka State Open University(KSOU)
Mysore, KA2013
Bachelor of Commerce - Financial Accounting, Accounting and finance
Acharya Tulasi National College of Commerce
Shivamogga2010
SSLC -
Sahyadri High School
Shivamogga2005
Higher Education - Accounting and Finance
DVS Independent College
ShivamoggaSkills
- Accounts Receivable
- Credit and cash transactions
- Dispute resolution
- Strong written and verbal communication skills
- Communication skills
- Invoice reconciliation
- Inbound and outbound calling of international customers, sales, and account managers
- Time management
- Presentation skills
- Microsoft Outlook
- Microsoft Word, PowerPoint, and Excel
- Oracle, Ariba, CRM, SAP
- Time efficiency
- Statistical reporting
- PowerPoint creation
- Excel proficiency
- Client tools
Accomplishments
- Received rewards and recognition for delivering high performance in clearing the ledger with in the SLA.
- Actively participated team engagement activities.
- Received Business Excellence Award for clearing the 120+ days overdue invoices.
- Received Gold Label Award for bring down the outstanding claims from 100+ to 0 claims.
Timeline
Junior Manager - Billing and Cash Application
Diageo Business Services India Pvt Ltd
10.2022 - Current
Accountant
Infosys BPM Pvt Ltd
06.2020 - 10.2022
General Accounting Operations Associate
ACCENTURE
05.2018 - 07.2019
Claim Examiner
DXC Technologies
01.2016 - 04.2018
Senior Analyst
FUGO Services Pvt Ltd
11.2014 - 08.2015
Specialist
First American India Pvt.Ltd
08.2012 - 10.2014
Master of Commerce - Accounting and Finance
Karnataka State Open University(KSOU)
Bachelor of Commerce - Financial Accounting, Accounting and finance
Acharya Tulasi National College of Commerce
SSLC -
Sahyadri High School
Higher Education - Accounting and Finance
DVS Independent College
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