Namratha Eathakota

Highly capable and passionate Scrum Master and Business Process Organizer, I have accumulated 6 years of experience, with 4 of those years dedicated to serving as a Scrum Master. Throughout my career, I have successfully implemented Agile methodologies and scrum ceremonies, ensuring timely product delivery. My skillset includes expertise in people management, team building, leadership, risk analysis, Facilitating, Coaching, and process improvement.

Experienced with Agile methodologies, including Scrum framework. Utilizes effective communication and leadership to guide teams toward successful project delivery. Track record of fostering collaborative and productive team environment, ensuring project goals are met efficiently.

• Agile Implementation Success, Implemented Agile practices resulting in 25% faster claims processing times and improved team collaboration.
• Methodologies Enhancement Result, Streamlined claim validation processes, reducing analysis time by 20% with improved methodologies.
• Customer Satisfaction Achievement, Led a team in adopting Agile values, achieving 95% customer satisfaction in claims related inquiries.
• Successfully Completed Agile Adoption for multiple teams.
• Successfully conducted training sessions on Agile and Scrum for teams and at the organizational level.
• Obtained my Certified Scrum Master (CSM) Certification.
• Successfully completed and received a certificate from Novartis for completing the Coach2Grown learning journey.
• Successfully organized and conducted a work estimation workshop for multiple teams.
• Earned a certificate from Novartis for completing the Facilitatory Academy Program.
• Assisted the team in improving their sprint completion rate metric and managing scope creep.

Certified Scrum Master

Project 1:

Learning Scaling & Solutions- The team is actively involved in working towards enhancing Manager Capabilities and Enterprise Capabilities

programs. Our focus includes establishing cohorts in different locations and developing programs aimed at the growth and skills development of managers and employees.

Project 2:

Knowledge Management- The Knowledge Management team is engaged in global-level knowledge management initiatives. We are actively

involved in establishing Viva topics with Microsoft and closely collaborating with Gen AI to develop internal user-facing Copilots, such as Chat GPT, for Wells Fargo. Additionally, we are forming sensemaking groups to facilitate the sharing of achievements and insights.

Project 3:

Targeted Skilling and Upskilling learning community- The team is dedicated to addressing business development needs by identifying the required skills and implementing effective learning measurement and design solutions. We are actively working on defining the community, establishing a community platform, and facilitating collaboration and alignment among various communities within the Learning Center of Excellence (CoE).