NAMRATHA V

Workforce associate

bangalore

Summary

At Accenture, I leveraged my expertise in Workforce Management and problem-solving to enhance service level performance by adeptly managing workforce allocation based on real-time data analysis. This strategic approach, coupled with my proficiency in Microsoft Excel and strong stakeholder management skills, led to significant improvements in operational efficiency and compliance.

Overview

years of professional experience

Work History

Workforce Real Time Analyst

Accenture

03.2021 - Current

Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
Managed real-time inbound call traffic across multiple contact center locations.
Ensured compliance with labor laws regarding breaks, lunch schedules, overtime, and other applicable regulations governing employee work hours.
Prepared and maintained reports, dashboards and monthly packages.
Ensure compliance with data protection regulations when collecting and analyzing employee data.
Real-time dashboards that display metrics such as attendance rates, productivity levels, and employee engagement scores.

Education

Bachelor of Science - Mechanical Engineering

Auden Public School

Bengaluru, India

04.2001 -

Skills

Workforce Management

Accomplishments

Have been awarded as star of business twice.

Have won Platinum award in top talent.

Timeline