NAMRATHA V
Workforce associate
bangalore
Summary
At Accenture, I leveraged my expertise in Workforce Management and problem-solving to enhance service level performance by adeptly managing workforce allocation based on real-time data analysis. This strategic approach, coupled with my proficiency in Microsoft Excel and strong stakeholder management skills, led to significant improvements in operational efficiency and compliance.
Overview
4
4
years of professional experience
Work History
Workforce Real Time Analyst
Accenture
03.2021 - Current
- Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
- Managed real-time inbound call traffic across multiple contact center locations.
- Ensured compliance with labor laws regarding breaks, lunch schedules, overtime, and other applicable regulations governing employee work hours.
- Prepared and maintained reports, dashboards and monthly packages.
- Ensure compliance with data protection regulations when collecting and analyzing employee data.
- Real-time dashboards that display metrics such as attendance rates, productivity levels, and employee engagement scores.
Education
Bachelor of Science - Mechanical Engineering
Auden Public School
Bengaluru, India 04.2001 -
Skills
Workforce Management
Service Level Agreements
Queue management
Staffing Adjustments
Intraday Management
Call Volume Prediction
Microsoft Excel
Data Collection & Research
Stakeholder Management
Resolving issues
Business Intelligence
Staffing requirements
Maintaining service levels
Compliance Reporting
Multitasking Abilities
Talent Recruitment
Microsoft Excel proficiency
Problem-Solving
Accomplishments
Have been awarded as star of business twice.
Have won Platinum award in top talent.
Timeline
Workforce Real Time Analyst
Accenture
03.2021 - Current
Bachelor of Science - Mechanical Engineering
Auden Public School
04.2001 -