NANAK MAAN
New Delhi
Summary
Dynamic Mac Support Engineer with extensive experience at BRILYANT IT SOLUTION, adept at diagnosing complex macOS issues and enhancing system performance. Proven track record in technical support and customer service, driving process improvements and managing inventory effectively. Skilled in network troubleshooting and hardware setup, ensuring seamless user experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mac Support Engineer
BRILYANT IT SOLUTION
DELHI
02.2022 - 06.2025
- Diagnosed and resolved macOS issues for clients and internal teams.
- Provided technical support for software applications and system configurations.
- Assisted users with hardware setup and peripheral connectivity.
- Collaborated with cross-functional teams to improve support processes.
- Maintained inventory of Mac devices and software licenses.
- Monitored system performance and recommended upgrades as needed.
- Diagnosed hardware, software, and network related issues on Macs.
Mac Support Engineer
F1 INFOSOLUTION
DELHI
01.2020 - 02.2022
- Diagnosed and resolved macOS issues for clients and internal teams.
- Provided technical support for software applications and system configurations.
- Assisted users with hardware setup and peripheral connectivity.
- Monitored system performance and recommended upgrades as needed.
- Diagnosed hardware, software, and network related issues on Macs.
Mac Support Engineer
Sysnet Global PVT LTD.
DELHI
01.2019 - 01.2020
- Diagnosed and resolved macOS issues for clients and internal teams.
- Configured network settings to enhance connectivity and security protocols.
- Collaborated with cross-functional teams to troubleshoot technical challenges effectively.
- hardware and software support
- Configured file shares, printers, Remote Desktop Services sessions and Terminal Services Gateway.
Mac Support Engineer
unicorn infosystem solution
Delhi
01.2018 - 01.2020
- Identified and addressed macOS issues for clients and internal teams.
- Maintained inventory records of spare parts used for repairing Apple computers.
- Diagnosed hardware, software, and network related issues on Macs.
Mac Support Engineer
IQOR Global Service PVT.LTD
New Delhi
01.2016 - 01.2018
- Diagnosed and resolved macOS issues for clients and internal teams.
- Provided technical support for software applications and system configurations.
- Conducted training sessions on best practices for Mac usage.
- Diagnosed hardware, software, and network related issues on Macs.
- Evaluated system performance and identified potential areas of improvement.
- Maintained inventory records of spare parts used for repairing Apple computers.
Education
High School Diploma -
SDM Model Senior Secondary School
DelhiSkills
- Technical support
- Network troubleshooting
- Hardware setup
- Customer service
- Process improvement
- Inventory management
Certification
Diploma in hardware and networking, AHCP, DHCP from ROOMAN Technology
A+ CompTIA certificate
IOS certification 2018
Mac certification
Jamaf 100
Languages
English
Elementary (A2)
A2
Hindi
Elementary (A2)
A2
Punjabi
Elementary (A2)
A2
Accomplishments
- Received best engineer award in F1 infosolution.
Hobbies:
•
Internet surfing.
•
To learn about the new technology
•
Listening Music.
•
Playing badminton.
Custom
Date:
Places: (Signature)
Timeline
Mac Support Engineer
BRILYANT IT SOLUTION
02.2022 - 06.2025
Mac Support Engineer
F1 INFOSOLUTION
01.2020 - 02.2022
Mac Support Engineer
Sysnet Global PVT LTD.
01.2019 - 01.2020
Mac Support Engineer
unicorn infosystem solution
01.2018 - 01.2020
Mac Support Engineer
IQOR Global Service PVT.LTD
01.2016 - 01.2018
High School Diploma -
SDM Model Senior Secondary School
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