Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nanci Guzman

Mooresville

Summary

Dynamic professional with extensive experience in cash handling, customer service, and transaction processing within fast-paced retail environments. Proven ability to leverage strong communication skills and meticulous attention to detail to enhance customer satisfaction and drive operational efficiency. Recognized for consistently maintaining accuracy and effectively resolving conflicts, contributing to a positive shopping experience. Committed to fostering a welcoming atmosphere that encourages repeat business and builds customer loyalty.

Overview

7
7
years of professional experience

Work History

Cashier

Lowe's
06.2025 - Current

Store Manager

Metro by T-Mobile
11.2024 - 01.2025
  • Led team to improve store productivity and efficiency.
  • Trained staff in cash handling and customer service best practices.

Customer Service Representative

Sedgwick
04.2023 - 04.2024
  • Handled escalated customer calls with tact and diplomacy.
  • Communicated effectively via phone and email.

Manager

Latina Insurance
06.2019 - 03.2023
  • Addressed customer complaints quickly and effectively
  • Developed growth opportunities for employees to meet goals.

Education

Diploma -

Ben Davis High School
Indianapolis, IN
08.2022

Skills

  • Leadership & Team Motivation
  • Customer Service & Complaint Resolution
  • Cash Handling & Data Entry
  • Bilingual Communication (English/Spanish)
  • Patience and empathy
  • Work ethic and integrity

Languages

Spanish (Bilingual)
English (Bilingual)

Timeline

Cashier

Lowe's
06.2025 - Current

Store Manager

Metro by T-Mobile
11.2024 - 01.2025

Customer Service Representative

Sedgwick
04.2023 - 04.2024

Manager

Latina Insurance
06.2019 - 03.2023

Diploma -

Ben Davis High School
Nanci Guzman