Hi, I’m
Nancy Agrawal
Post Office Agent + Health Insurance+ Vehicle Insurance Agent
Indore
Overview
8
years of professional experience
2
Languages
Work History
Star Health Allied Insurance Co.Ltd
Health Insurance Agent
01.2018 - Current
Job overview
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Developed and implemented marketing strategies to drive health insurance sales.
- Compiled and maintained client records to monitor health insurance policies and premiums paid.
- Negotiated with insurers to secure industry-leading health insurance coverage for clients.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Developed relationships with providers and networks to achieve favorable client coverage.
- Provided comprehensive customer service to drive client satisfaction.
The New India Assurance
Vehicle Insurance Agent
01.2018 - Current
Job overview
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
Department of Posts
Post Office RD Agent
05.2017 - Current
Job overview
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Education
Gujrati Girls College Indore
Bachelor Of Commerce from Computer And Information Systems
06.2018
University Overview
Adarsh Shishu Vihar Girls School Indore
12th from Commerce + Computer
05.2015
University Overview
Sri Aurobindo School Bhopal
10th
05.2012
University Overview
Skills
Policy analysis
Negotiation
Health insurance
Financial acumen
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Customer engagement
Time management
Problem-solving abilities
Team leadership
Multitasking
Decision-making
Self motivation
Adaptability and flexibility
Effective communication
Active listening
Organizational skills
Attention to detail
Public speaking
Customer needs assessment
Strategic planning
Timeline
Health Insurance Agent
Star Health Allied Insurance Co.Ltd
01.2018 - Current
Vehicle Insurance Agent
The New India Assurance
01.2018 - Current
Post Office RD Agent
Department of Posts
05.2017 - Current
Gujrati Girls College
Bachelor Of Commerce from Computer And Information Systems
Adarsh Shishu Vihar Girls School
12th from Commerce + Computer
Sri Aurobindo School
10th