Nancy Cervantes
Elkhart
Summary
Results-driven professional with expertise in order picking, warehouse safety, and shipment receiving. Proven ability to streamline operations and enhance inventory management, ensuring high productivity and accuracy.
Overview
7
7
years of professional experience
Work History
Stow and Picker
Amazon
Elkhart, IN
06.2026 - Current
- Operated handheld scanners to accurately track inventory and maintain efficient picking processes.
- Selected and picked customer orders using RF devices, ensuring accuracy in fulfillment.
- Adhered to safety protocols while handling products within warehouse environment.
- Pulled orders quickly to maintain demanding productivity goals.
- Scanned and verified UPC codes for all products to aid in identification.
Area Supervisor
Ross Dress for Less
Goshen, IN
09.2024 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Managed inventory levels, facilitating timely replenishment of stock and minimizing shortages.
- Trained and mentored new associates on operational standards and customer service protocols.
- Provided ongoing coaching to staff members, promoting skill development and career progression.,
- Conducted regular training sessions for new hires, ensuring consistent level of service across all locations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained newly hired sales team in upselling techniques.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Reduced employee turnover by fostering supportive and inclusive work environment.
Stock Area Supervisor
Ross Dress for Less
Goshen, IN
09.2024 - Current
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Oversaw daily stock operations, enhancing workflow efficiency and accuracy in tracking shipments.
- Implemented process improvements that streamlined stock handling, reducing processing time significantly.
- Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
- Streamlined receiving processes, improving accuracy of incoming stock documentation.
- Trained new staff on inventory procedures and best practices for stock management.
- Developed weekly reports on stock performance, identifying trends and areas for improvement.
Assistant Manager
Ross Dress for Less
Goshen, IN
09.2024 - Current
- Led team in daily operations, ensuring efficient workflow and optimal customer service.
- Developed training programs for new staff, enhancing onboarding processes and employee performance.
- Streamlined inventory management procedures, reducing stock discrepancies and improving accuracy.
- Implemented sales strategies that increased store profitability through effective merchandising techniques.
- Developed promotional displays, increasing product visibility and sales engagement.
- Conducted regular audits of store operations, identifying areas for process improvement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Gluer Operator
Cutters Foam Fabricating
Elkhart, IN
11.2019 - 09.2024
- Operated gluing machinery to assemble foam products with precision and efficiency.
- Monitored quality control processes to ensure adherence to production standards.
- Collaborated with team members to optimize production workflows and reduce downtime.
- Maintained detailed records of production activities and quality assessments for compliance audits.
- Kept work area clean and organized at all times, fostering a safe workspace that reduced potential hazards.
Fiber Cutter
Cutters Foam Fabricating
Elkhart, IN
11.2019 - 09.2024
- Operated cutting machinery to produce high-quality foam products according to specifications.
- Interpreted blueprints and work orders to determine cutting patterns and dimensions.
- Implemented process improvements that reduced waste and improved production efficiency.
- Kept work areas organized, clean and free of safety hazards.
- Stood for long hours, frequently reached, or bent and lifted up to 5-50 pounds regularly to carry out daily tasks.
- Fabricated large and small parts per drawing and assembled parts as required.
- Used a gray sharpie to traced all fiber order. engineers will bring some patterns come in different sizes, lengths, and widths.
- Using long table to placed either 2 to 8 sheets that goes more than 100 ft long.
- Took materials and cut to proper dimensions based on production order specifications.
- Read work order and verified required pre-fabrication work.
- Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
Education
High School Diploma -
Elkhart Memorial High School
Elkhart, INSkills
- Order picking
- Barcode scanners
- Order preparation
- Warehouse safety
- Truck loading
- Shipment receiving
Languages
Spanish
Native or Bilingual
Timeline
Stow and Picker
Amazon
06.2026 - Current
Area Supervisor
Ross Dress for Less
09.2024 - Current
Stock Area Supervisor
Ross Dress for Less
09.2024 - Current
Assistant Manager
Ross Dress for Less
09.2024 - Current
Gluer Operator
Cutters Foam Fabricating
11.2019 - 09.2024
Fiber Cutter
Cutters Foam Fabricating
11.2019 - 09.2024
High School Diploma -
Elkhart Memorial High School