Nancy George

Managed order-to-cash (O2C) process across two distinct Oracle EBS instances to support global business segments.

➢ Consulting segment (R12.2.13) focused on order management (OM), advanced pricing, inventory, receivables, and product billing configurations.

➢ Risk & Insurance Segment (R12.2.10) optimized high volume receivables (AR) and integrated invoice processing data from multiple external applications.

• Resolving high volume of interface failure from multi-source systems like webcas, salesforce, revport, cansys, Elite diagnosed at autoinvoice interface lines incorrect customer contact reference, invalid tax codes, missing FAH mapping for tax interface, diagnosed tax calculation & accounting rule errors, fixing duplicate invoice number issues with PSA team.
• Troubleshooted CVR code combination errors where auto-accounting attempted to post disabled or restricted accounts and worked with governance team on fixing the eligible accounting combination.
• Managed full setups of receivables including transaction type, auto-accounting rule to derive gl accounts based on salesperson, transaction type, defined standard memo lines, configured customer profile, account site to ensure proper invoice interface. Setup receipt method, classes and bank accounts, defined descriptive flexfields to capture business reporting requirements, mapped O2C tax FAH mapping, document sequencing and resolving issues through data fixes.
• Alongside with Oracle EBS I worked for supporting third party finance applications part of project namely PWC Indirect Tax Edge application used as a indirect tax obligation reporting tool to tax authority. My role was to ensure the integration of data extract flows seamlessly from Oracle EBS to Edge and configure setups for new country entity rollouts, upgrade sanity testing, report issues within edge to PWC team and drive towards resolution.
• Similarly supported Pagero Application managed for e-invoicing document exchange to goverment. My role was to ensure invoices are transmitted to pagero network, monitoring feedback failure rejected by tax authority for missing any mandatory fields like TIN, VAT registration number, customer ID or contact details. Took corrective actions and helped on resubmission process. Additionally supported on troubleshooting transmission failures.
• Supported CashApp tool build to reconcile bank statement and sale invoices to generate receipt application in Oracle EBS. My role was focused on matching logic & rule predefined in cashapp is functioning on payment lines and to help user resolve exceptional cases by manual intervention.
• In OM helped resolving issues with stuck orders, conducted root cause analysis on pricing issues at order booking, fixed discrepancy between printed invoice output and system invoice by modifying the setups and updating report templates, provided detailed RCA on complex queries which overall reduced recurring OM support tickets by 25%.
• Managed end-to-end E-BTax setups including tax regimes, tax statuses, tax jurisdiction, tax recovery rules. Configured tax rules and tax determinants to automate tax calculation on invoices. Designed mapping sets in FAH to dynamically derive tax rate code for invoices interfacing from WebCas application. Co-ordinated with Vertex team for miscalculation of tax on OM order. Helped in resolving P1/P2 interface issues within constraint time.
• Configured AGIS transaction types, trading patners in subledgers and mapped intercompany relationships to enable seemless cross entity invoicing. Configured intercompany balancing rules at legal entity level to ensure self-balancing journals are automatically generated. Configured tax code on AR memo line assigned to AGIS transaction type for tax calculation.

Project Exposure:

Uber Technologies Inc

Experience on O2C:

• Responsible for B2B receivables track of complete automated integration of customer onboarding, invoice data processing from upstream system (UF, U4B) to main stream (Oracle AR) and receipt integration processing from high-radius to Oracle AR. Plus various billing & delivery method like EDI, Email-automation, Customer web-portal, POD docs SFT transfer, self-billings configurations and handling issues.
• Worked on setups like EDI customer onboarding, debugging invoice, receipt, printing interface issues. Bill presentment invoice printing templates creation per business requirement. Setting up receipt write-off & adjustment approval limits, creation of receipt method & classes. COB receipt method creation setups, WebAdi Invoice creation issues, program failure issues. Change in LE name configurations.
• Performed month-end AR mock close activities, reported subledger exception errors during ME period to business stakeholders and provided solutions to ME issues and ensured issues are resolved before global AR hard close, Scheduling and monitoring of program during ME.
• Worked on EDI customer enabling /disabling setups, EDI invoice resubmission request, EDI invoice JSON file & invoice acknowledgement CSV file issues.
• Enhancements like billing email automation, scheduling AR open period program on ME calender days, Report enhancements & creations of various reports like write-off reports for error, AR customer details report, adding currency conversion column, building alerts for invoices, receipt stuck at interface, new EDI customer onboarding alert.
• Was working on problem management issues of EDI invoice resubmission & to clear receipts stuck at interface by maintaining a lookup and building a program for clearing error receipts fro interface report.

Experience on P2P:

• Worked on setups like payment template creation, payment methods, AP supplier setups, financial options, building H2H bank account connections, bank accounts onboarding, payment schedules, straight through processing (STP) of payments, Cash flow mapping, Apex uCash: Cash transaction types, accounting setups, reconciliation rule creation, PSP onboarding, various lookup setups, defining bank transaction codes, bank statement mapping.
• Investigated & addressed system & data issues like payment failures, bank statement file errors ( BAI2, MT940), payment XML formats issues, workday, concur, kyriba integration issues, PSP & Disbursement source data issues, reconciliation errors, report issues, data fixes.
• Helped in enhancements of currency precision round-off enhancement, Apex reports like PSP write-off report, report to identify missing statements, unreconciled & available transaction report, Matching workbench code development testing, roles & security attributes creation, bugs fixes, elimination of CIT account project, code development of program performance issues like bank statement load & import program.
• Prepared test cases on testing unit, upgrade, DB patches testing, upgrade testing etc. Root cause analysis & proposed solution for permanent fixes, assisted on SOX audit request.
• Organized system infrastructure documentation & operating procedures (SOP) docs for cash management & conducted sessions.
• Identified needed business improvement scopes and worked with external & internal teams like Bank, treasury, engineering & product to streamline bank account enrollment process & cash management major issues.

Project Exposure:

Alticor Inc.

• Responsible for cash management, receivables, general ledger, order management, i-expense, payables module issues, setups, enhancement & troubleshooting daily interfaces error, reconciliation issues, user training & queries.

Project Exposure:

Fruit of the loom Inc.

• Responsible for Ecommerce area issues, troubleshooting IBY payment error codes for transactions not processing and stuck for various failure reasons, AR Ecommerce invoice interface error issues.
• Worked with third party tools like Salesforce, Braintree & Paypal for processing credit card transactions failing for insufficient funds, customer bank declining payment, payment token invalids.
• Worked on automation process by creating program to update columns of table which we used to manually run in backend.

• Achieved 47th All India Rank at Intermediate Examination

• 5.86 CGPA