Nancy Gomes

Executed various projects utilizing multiple AI tools to evaluate AI outputs in accordance with company policies and framework

• Monitored social media for complaint cases and escalated them to relevant departments

• Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.

• Managed customer retention strategies to enhance loyalty and satisfaction.
• Collaborated with cross-functional teams to address customer concerns effectively.

• Providing assistance & servicing the passengers on the flight.