Nancy Henry
Cross Plains
Summary
Dynamic VP of Coding and Documentation Education at Keystone Healthcare Partners, recognized for enhancing coding accuracy and team performance. Expert in MIPS measures and auditing, leveraging critical thinking and relationship-building skills to drive operational excellence and training initiatives. Proven track record in achieving compliance and fostering a culture of continuous improvement.
Overview
43
43
years of professional experience
Work History
VP of Coding and Documentation Education
Keystone Healthcare Partners
06.2016 - Current
- Oversee coding department (offshore team, auditors, etc.) and Documentation Education Team
- Ensure KMBS is auditing a minimum of 6% of all coding for all lines of business
- Audit the coding team and auditors. Provide feedback to assure all coders and auditors achieve and sustain the company minimum accuracy rate.
- Monitor and direct coding workflow to assure timely completion of work.
- Ensure all coding is reported complete to the KMBS team no later than the 10th of the month.
- Provide training to coders and auditors on coding systems, coding standards and protocols, as well as industry changes.
- Respond to coding questions from coders/auditors as well as billing and operations teams.
- Responsible for collaborating annual MIPS Measure selection, reporting and performance tracking.
- Provide training to new and current providers on EMR systems.
- Create/Manage templates in EMRS as needed.
- Chart Reconciliation
- Manage/Participate in in-person biannual and monthly provider documentation education training
- Manage documentation education feedback and work directly with all providers on coding/documentation issues.
- Assure timely response to coding-related rejections, denials and MAC audits.
- Review/work incomplete chart report
- Proactively report on coding performance, issues and resolutions.
- Prepare coding department and providers and work with Billing/Operations team on all new Start-up
- Coordinate new start up meetings with Lightspeed and IT at facility
- Attend client meetings as requested
- Meet or exceed all goals set for the position and the department
Independent Consultant
BizMed
08.2015 - 06.2016
- Educated providers on ICD-10 for CarePoint Health
- Coding Manager for The Consult Inc
- Auditing of Radiology visits - Tom Aug Development Partners
- Coding for ED Coder
Director of Coding
Marshall Emergency Services
04.2013 - 08.2015
- Oversee coding team
- Provide documentation education
- Work coding denials
- Chart reconciliation
- Manage MIPS measures
- Manage incomplete charts
Coding Manager
The Consult, Inc
04.2010 - 03.2013
- Auditing of provider coded visits
- Developed/trained an internal coding team.
- Manged PQRS measures
- Worked coding denials
- Managed the billing department (became Coding/Billing Manager in 2012)
Medical Coder
Marshall Emergency Services
07.2007 - 04.2010
- Assign proper ICD-9 and CPT code to Emergency Room and Hospitalist visits
- Work coding denials
- Provide educational feedback to providers
Business Owner
Seven-Up of Southeast Indiana
08.1982 - 07.2007
- Managed payroll, accounts receivables, accounts payable and inventory
- Managed day to day operations of soft drink distributorship
- Managed trucking regulations
Education
CPC, CEDC, CPC-I -
AAPC
06-2007
High School Diploma -
Lawrenceburg High School
Lawrenceburg05-1979
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Organized
- Focused
Accomplishments
- Has maintained a coding quality at or above 98% for the past 7 years
- Seamlessly took over the Documentation Education Team in the midst of major coding/company changes
- Has maintained an inventory of incomplete charts below 2% since February 2024
Timeline
VP of Coding and Documentation Education
Keystone Healthcare Partners
06.2016 - Current
Independent Consultant
BizMed
08.2015 - 06.2016
Director of Coding
Marshall Emergency Services
04.2013 - 08.2015
Coding Manager
The Consult, Inc
04.2010 - 03.2013
Medical Coder
Marshall Emergency Services
07.2007 - 04.2010
Business Owner
Seven-Up of Southeast Indiana
08.1982 - 07.2007
CPC, CEDC, CPC-I -
AAPC
High School Diploma -
Lawrenceburg High School
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