Summary
Overview
Work History
Education
Skills
Personal Information
Extracurricular Activities
Disclaimer
Languages
Timeline
Generic

Nancy Kapoor Saraswat

Delhi

Summary

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Agent

Teleperformance
10.2021 - 05.2022
  • Part of an up-selling sales process
  • Resolving customer queries over chat
  • Up-selling subscriptions over chat

customer service agent

Teleperformance
03.2020 - 11.2020
  • Supporting the new drivers to enroll into Uber
  • Helping them with their status and assisting them with all the information required
  • Doing their background checks
  • Communicating via email with users for their problem and resolution.

Process Associate

Genpact India Private Limited
07.2018 - 09.2019
  • Third Party Risk Management (3PRM) – A process of compliance that needs to be done for all the vendors to check the non-financial risk associated with them
  • It involves Due Diligence, publically available information search and Audit
  • Financial Due Diligence (FDD) – Also a compliance process that requires to be done for all the vendors to check the financial risk associated with them
  • It involves Calculation of the RAG Score and Preparation of Supplier Evaluation report.

Paid Assistant

VKHS & Associates (Chatered Accountants)
08.2016 - 01.2017
  • Assisting in Tax Audit of companies, partnership firms and individuals under The Income Tax Act, 1961
  • Assisting in Independently statutory audit of Corporate like Silver Rose Private Limited, Kriver Engineering Pvt Ltd
  • Filing of VAT Returns
  • Preparation, Submission of TDS Returns
  • Annual Filing of Companies MGT7 & Related Forms like AOC4
  • Preparation of vat case documents
  • Preparation of balance sheets of companies, partnership firms and individuals
  • Maintaining books of Accounts
  • Filing Electronically Forms of ROC Relating Incorporation of company
  • Assisting in procedure of INCORPORATION OF COMPANY.

Paid Assistant

Kapoor & Associates (STP, ITP)
11.2015 - 07.2016
  • Filing of VAT Returns
  • Preparation and Submission of TDS Returns
  • Preparation of balance sheets of companies, partnership firms and individuals.

Education

M.COM -

IGNOU
01.2020

B.COM -

University of Delhi
01.2015

Class XII -

CBSE
01.2012

Class X -

CBSE
01.2010

Skills

  • MS Office (Outlook, Excel, Word, Power-point)
  • Coupa (Hiperos)
  • Service-Now(SNOW)
  • Proficient in email communication
  • Good Organizing Skills
  • Proficient in email communication

Personal Information

  • Date of Birth: 04/11/94
  • Marital Status: Married

Extracurricular Activities

  • Awarded Certificate for securing the THIRD position in the group song in Population Education Activity, zonal level New Delhi
  • Awarded Certificate for securing the RUNNERS-UP position in the “FOLK DANCE” in the Population Education Activity ,zonal level New Delhi
  • Awarded Certificate and BRONZE MEDAL for securing the THIRD POSITION in the “SHOT PUT” in the Zonal Level Sports Competition by West a Directorate Of Education New Delhi
  • Participated in Extempore Competition held by population education senior level
  • Awarded Certificate for securing the CONSOLATION price in the “Debate COMPETITION” On ENVIRONMENT HEALTHY SCHEME, by POPULATION EDUCATION , New Delhi
  • Participated in poster making competition at zonal level

Disclaimer

I hereby declare that the information stated above is true to the best of my knowledge.

Languages

English
Hindi
Punjabi

Timeline

Customer Service Agent

Teleperformance
10.2021 - 05.2022

customer service agent

Teleperformance
03.2020 - 11.2020

Process Associate

Genpact India Private Limited
07.2018 - 09.2019

Paid Assistant

VKHS & Associates (Chatered Accountants)
08.2016 - 01.2017

Paid Assistant

Kapoor & Associates (STP, ITP)
11.2015 - 07.2016

M.COM -

IGNOU

B.COM -

University of Delhi

Class XII -

CBSE

Class X -

CBSE

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Nancy Kapoor Saraswat