Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Languages
Personal Information
Timeline
Generic
Nancy Lucas

Nancy Lucas

Chennai

Summary

I had an overall experience of 9 years in Document Controller, Personal Secretary, Service Operator (Teller) & Processing Executive by doing Office Administration and Client Management

Overview

9
9
years of professional experience
1
1
Certification

Work History

Travel Coordinator

STG EASY HOLIDAY GUIDES
11.2024 - Current
  • Accounts & Invoice Handling: Generating and managing invoices using IATA software for airline bookings.
  • Maintaining accurate financial records.
  • Passport & Visa Handling: Assisting clients in passport applications.
  • Scheduling visa appointments and ensuring necessary documentation is completed.
  • Ticket Booking Support: Booking and managing bus and train tickets for clients.
  • Coordinating with suppliers and ensuring seamless travel arrangements.
  • Providing overall support in travel services to ensure client satisfaction.

Sales Executive

AVANSE FINANCIAL SERVICES LIMITED
03.2023 - 03.2024
  • Processed secured and unsecured education loans for both domestic and international students.
  • Collected, verified, and processed documents through the AVANSE portal, securing approvals from the credit manager.
  • Engaged consultants for student loan acquisition, handled the entire loan lifecycle from lead generation to disbursement, and provided post-sales support.
  • Cross-sold allied products such as foreign exchange and insurance, and managed collection of processing charges.
  • Ensured team targets were met for monthly logins and loan disbursements.

PERSONAL SECRETARY to CMRL TRAFFIC COORDINATOR

CHENNAI METRO RAIL LIMITED
02.2022 - 02.2023
  • Facilitated and scheduled meetings with contractors and stakeholders.
  • Prepared presentations, reports, correspondence, and other documents.
  • Managed project documentation via PMIS (Project Management Information System) for L&T.
  • Drafted RFIs, DSRs, SORs, NCRs, and letters for site operations.
  • Coordinated with GC and CMRL teams to ensure smooth project execution.

SERVICE OPERATION (TELLER)

KOTAK MAHINDRA BANK PVT LTD
10.2019 - 01.2020
  • Handling Cash & Transactions in counter.
  • Customer details maintenance and storing in safer manner.
  • Verifying customer's loan eligibility amount.
  • Team co-ordinate and conduct meeting about future scope.

PROCESSING EXECUTIVE

CAPITAL FIRST PVT LTD
11.2017 - 03.2019
  • Customers documents filing.
  • Customers documents maintenance and uploading to portal.
  • Customers processes follow up.
  • Team co-ordinate and conduct meeting about future scope.

PROCESSING EXECUTIVE

TRAYEE BUSINESS SOLUTION PVT LTD
04.2016 - 10.2017
  • Verified KYC documents for customers.
  • Safely filed and maintained customer records.
  • Verified loan eligibility amounts for customers.

Education

MBA - Logistics and Supply Chain Management

Madras University
07.2025

B.A. - Economics

Meenakshi College for Women
Chennai
12.2016

Skills

  • Office Administration
  • Client Relationship Management
  • Travel Coordination
  • Document Control & Management
  • Financial Processing
  • Team Coordination
  • Problem-solving
  • Communication and Interpersonal Skills

Certification

  • Certified in MS-Office - APTECH
  • Certified GST Practitioner - MSME
  • Certified Data Analyst - Besant Technologies
  • Certified in Microsoft Excel - Besant Technologies
  • Certified in Tableau - Besant Technologies

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Languages

  • English
  • Tamil

Personal Information

  • Father's Name: Lucas
  • Date of Birth: 05/28/96
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Single
  • Religion: Christian

Timeline

Travel Coordinator

STG EASY HOLIDAY GUIDES
11.2024 - Current

Sales Executive

AVANSE FINANCIAL SERVICES LIMITED
03.2023 - 03.2024

PERSONAL SECRETARY to CMRL TRAFFIC COORDINATOR

CHENNAI METRO RAIL LIMITED
02.2022 - 02.2023

SERVICE OPERATION (TELLER)

KOTAK MAHINDRA BANK PVT LTD
10.2019 - 01.2020

PROCESSING EXECUTIVE

CAPITAL FIRST PVT LTD
11.2017 - 03.2019

PROCESSING EXECUTIVE

TRAYEE BUSINESS SOLUTION PVT LTD
04.2016 - 10.2017

MBA - Logistics and Supply Chain Management

Madras University

B.A. - Economics

Meenakshi College for Women

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Nancy Lucas