Nancy Midha
New Delhi
Summary
Results-oriented professional with an experience in sales administration, customer service, and contract management. Skilled in handling a wide range of tasks, including customer creation and administration, contract processing, invoicing, and data analysis. Proven ability to collaborate effectively with international teams. Seeking opportunities to leverage expertise and contribute to a dynamic organization.
Overview
6
6
years of professional experience
Work History
India Sales Administration
Questel
08.2021 - Current
- Created and administered customer accounts, ensuring accuracy and compliance with company policies
- Processed and administered contracts within the ERP system, maintaining thorough documentation and records
- Managed customer access through the administration tool, providing timely support and troubleshooting as needed
- Handled invoicing and issuance of customer credit notes, maintaining meticulous attention to detail
- Responded to financial and contractual requests promptly and professionally, ensuring customer satisfaction
- Reviewed sales contracts, identifying and addressing administrative and financial clauses
- Collaborated and served as an intermediary with international teams in English, including Sales, Accounting, Legal, and Support
- Conducted processing of quantitative and qualitative data, utilizing databases and statistics for analysis and reporting
- Drafted amendments, letters, and specific conditions to add to sales contracts, ensuring accuracy and completeness
- Monitored, analyzed, and managed documents, overseeing the filing and archiving process efficiently.
Customer Service Manager - Cardio Department
Decathlon
09.2018 - 03.2021
- Led the business and visual merchandising efforts for multiple sports within the Cardio Department
- Conducted monthly recruitment drives to maintain optimal staffing levels and organized offline events to promote cardio activities, contributing to business growth
- Implemented offline marketing strategies and initiatives to enhance sports growth
- Played a key role in selecting the range of products available in the store, ensuring alignment with customer preferences and market trends
- Played a pivotal role as part of the opening team for the DLF Mall Decathlon store and subsequently took charge of the entire Cardio Department as Manager for the Gaur City store during its opening phase.
Education
Bachelor of Commerce -
Kalindi College, University of Delhi
01.2016
Class XII -
Lovely Public Sr. Sec School
01.2013
Class X -
Lovely Public Sr. Sec School
01.2011
Skills
- Sales Administration
- Customer Service
- Contract Management
- ERP Systems (Salesforce, DealHub Contracts)
- Invoicing and Billing
- Data Analysis
- Collaboration and Interpersonal Skills
- Documentation and Record-Keeping
- Multitasking and Time Management
- Fluent in English
- Sales
Hobbies and Interests
- Running: Regular participant in local marathons and running events.
- Dancing (Zumba): Certified by Zumba Instructor Network (ZIN); lead and participate in classes.
- Cycling: Enjoy both recreational and competitive cycling.
- Making New Friends & Travelling: Passionate about meeting new people and experiencing different cultures through travel.
Timeline
India Sales Administration
Questel
08.2021 - Current
Customer Service Manager - Cardio Department
Decathlon
09.2018 - 03.2021
Bachelor of Commerce -
Kalindi College, University of Delhi
Class XII -
Lovely Public Sr. Sec School
Class X -
Lovely Public Sr. Sec School
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