Summary
Overview
Work History
Education
Skills
Additional Information
Certifications And Achievements
Timeline
Generic

Nancy Sagayanathan

Chennai

Summary

Dynamic professional with a proven track record at Growth Account Limited, excelling in E-commerce account management and client relations. Skilled in Salesforce and adept at analytical problem-solving, I have successfully optimized product visibility and streamlined operations, enhancing customer satisfaction and driving sales growth. Passionate about delivering results and fostering team collaboration.

Overview

7
7
years of professional experience

Work History

Delivery Assistant

Growth Account Limited
09.2023 - 04.2025
  • Managed the Amazon Seller Central account verification and store activation processes.
  • Oversaw store monitoring and listing optimization for the Buy Box.
  • Coordinated Walmart shipments, including Walmart Fulfillment Services (WFS), and Fulfillment by Merchant (FBM).
  • Listed products on Amazon's marketplace, and optimized product visibility.
  • I communicated with Amazon support teams to resolve account-related issues.
  • Monitored Amazon product pricing to ensure competitiveness.
  • Created and managed invoices for products sold on Amazon.
  • Ensured compliance with the Inform Consumer Act verification requirements.
  • Effectively handled customer account management and troubleshooting.
  • Created 150+ secondary users for Amazon Central accounts.

Senior Process Expert

Mobius Knowledge Services Pvt.
09.2018 - 08.2023
  • Facilitated seamless communication between clients and stakeholders.
  • Possessed in-depth knowledge of E-commerce platforms including SalesForce for Coverage Support.
  • Resolved client queries efficiently via analysis and engagement.
  • Partnered with team members to meet and exceed goals.
  • Managed task workflows through Trello ticketing systems for optimized results.
  • Researched and analyzed product specifications based on client needs.
  • Mentored and motivated teams to maximize operational output and ensure customer satisfaction.

Education

Bachelor of Science - Mathematics

Vivekanandha College of Arts And Sciences For Women

Skills

  • Communication and Team Management
  • Time management
  • Client Account and Relationship Management
  • Analytical and innovative problem-solving
  • Knowledge of Salesforce
  • Knowledge of Trello
  • Knowledge of MS Office
  • Knowledge of QuickBooks
  • Knowledge of Plan Fix
  • E-commerce expertise
  • Technical proficiency
  • Event Planning
  • Adaptability and quick learning
  • Account management
  • Shipment verification
  • Invoice management

Additional Information

Adept at event planning and adaptable to various environments., Passionate traveler and dancer with a positive, logical mindset for challenges.

Certifications And Achievements

  • "Pat on Back" Award, For achieving 99% production and quality goals, 2019
  • "Going Extra Mile" Award, For maintaining 99% excellence in production and quality, 2021-2022

Timeline

Delivery Assistant

Growth Account Limited
09.2023 - 04.2025

Senior Process Expert

Mobius Knowledge Services Pvt.
09.2018 - 08.2023

Bachelor of Science - Mathematics

Vivekanandha College of Arts And Sciences For Women

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Nancy Sagayanathan