Nancy Sanchez
Valparaiso
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Assurant
03.2023 - 08.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries, providing accurate information about their insurance records to enhance service experience.
- Resolved conflicts and provided solutions to improve customer satisfaction.
- Followed up with customers to address inquiries and concerns, ensuring timely resolution and customer satisfaction.
- Trained new staff on customer service protocols and best practices.
- Maintained detailed records of customer interactions and transactions to support consistent service delivery.
- Assisted managers by handling customer escalation calls effectively.
Administrative Assistant
Central Steel & Wire Company
Chicago
06.2021 - 10.2022
- Coordinated meetings, including scheduling and preparing necessary materials.
- Managed daily office operations and maintained efficient workflow.
- Managed inventory by tracking stock levels and coordinating orders.
- Collaborated with departments to streamline administrative processes efficiently.
- Organized company events and employee training sessions effectively.
- Assisted in inventory management and ordered supplies as needed.
Recruitment Specialist
WorkForce
Cicero
02.2018 - 06.2021
- Led recruitment process for diverse positions across various departments.
- Developed and implemented targeted sourcing strategies to attract top talent.
- Conducted interviews to assess candidate qualifications and cultural fit.
- Facilitated onboarding processes for new hires, ensuring smooth transitions.
Education
Morton West
Berwyn, ILSkills
- Customer service protocols
- Complaint resolution
- Customer relationship management
- Conflict resolution
- Follow-up skills
- Problem solving
- Record keeping
Languages
Spanish
Professional
Timeline
Customer Service Representative
Assurant
03.2023 - 08.2025
Administrative Assistant
Central Steel & Wire Company
06.2021 - 10.2022
Recruitment Specialist
WorkForce
02.2018 - 06.2021
Morton West