Nancy Sathish

Dynamic quality supervisor with extensive experience at AGS Health Private Ltd, leading teams to enhance operational efficiency and elevate product quality. Expert in quality control and data analysis, I successfully implemented corrective actions that improved accuracy and compliance. Adept at client communication, I foster collaboration across cross-functional teams to drive continuous improvement.

Adaptable Quality Supervisor with hands-on experience working in quality assurance. Outstanding time management and multitasking traits.

• Received client appreciation for consistently maintaining the Quality SLA during the pilot process, which showcased commitment to quality deliverables and strengthened client relationships.
• Implemented innovative ideas to streamline time-consuming routine activities, helping the team to operate more efficiently and focus on higher-value tasks.
• Developed daily bots for process audits using macros, which helped eliminate potential escalations from the client regarding activity codes, adjustment codes, and RCM scenarios by reducing manual validation work
• Earned the Top Gun and Captain Maven award for successfully simplifying processes and significantly reducing manual efforts, demonstrating a strong impact on operational efficiency
• Received praise for identifying key reports from client software and integrating them with internal tools, which improved rule identification and overall quality
• Enhanced the appeal process by utilizing a mail merge option, helping to minimize manual efforts, and streamline operations
• Conducted a comprehensive review and assessment of changes to optimize effectiveness
• Conducted individual sessions with management to strategize and implement improvements for customer service representatives
• Conducted supplier processes and quality audits to ensure compliance
• Effectively communicated defects to the development team, ensuring swift resolution
• Efficiently prioritized and coordinated various testing assignments

• English
• Tamil

• Spouse's Name: Sathish
• Date of Birth: 12/05/91
• Nationality: Indian
• Marital Status: Married

• Successfully completed internal CCAT certification for both professional and hospital billing