I am seeking a challenging role where I can contribute my skills in strategic planning, team leadership, and creative problem-solving to achieve business objectives.
Overview
5
5
years of professional experience
Work History
Technical customer support
Digi Ninja Pvt Ltd.
Noida
06.2024 - Current
Customized support solutions to meet individual customer needs, enhancing user satisfaction
Responded to customer queries and provided resolutions to maintain smooth communications
Documented repairs in log book to preserve accurate records
Customer support Executive
Tech Mahindra
Noida
09.2019 - 09.2023
Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns and complaints
Provided personalized support to customers by understanding their unique needs and preferences
Listened to customer's questions and concerns to provide answers or responses
Managed customer service effectiveness by monitoring performance and assessing metrics