Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NANCY SHARMA

Gaziyabad

Summary

I am seeking a challenging role where I can contribute my skills in strategic planning, team leadership, and creative problem-solving to achieve business objectives.

Overview

5
5
years of professional experience

Work History

Technical customer support

Digi Ninja Pvt Ltd.
Noida
06.2024 - Current
  • Customized support solutions to meet individual customer needs, enhancing user satisfaction
  • Responded to customer queries and provided resolutions to maintain smooth communications
  • Documented repairs in log book to preserve accurate records

Customer support Executive

Tech Mahindra
Noida
09.2019 - 09.2023
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns and complaints
  • Provided personalized support to customers by understanding their unique needs and preferences
  • Listened to customer's questions and concerns to provide answers or responses
  • Managed customer service effectiveness by monitoring performance and assessing metrics

Education

MACSR -

INDRA GANDHI NATIONAL OPEN UNIVERSITY
01.2026

BA -

INDRA GANDHI NATIONAL OPEN UNIVERSITY
01.2023

Skills

  • Project Management
  • Public Relations
  • Teamwork
  • Time Management
  • Leadership
  • Effective Communication
  • Critical Thinking

Languages

English
Intermediate
B1
Hindi
Proficient
C2

Timeline

Technical customer support

Digi Ninja Pvt Ltd.
06.2024 - Current

Customer support Executive

Tech Mahindra
09.2019 - 09.2023

MACSR -

INDRA GANDHI NATIONAL OPEN UNIVERSITY

BA -

INDRA GANDHI NATIONAL OPEN UNIVERSITY
NANCY SHARMA