Nancy Shrivastava

• Interactive Dashboard: Created and automated interactive dashboards and reports to track key metrics such as training completion rates, SLA adherence, and agent performance post-training.
• Optimize Training Delivery: Leverage tools and scripts (e.g., using Python or R) to automate data collection, processing, and report generation related to training performance and outcomes.
• Provide Insights: Use data insights to recommend improvements and optimize future training strategies.
• Reporting: Developed and maintained SQL queries and scripts to extract, clean, and process large datasets for reporting and analysis, ensuring data accuracy and reliability
• Managed the LMS : worked on LMS tool to upload courses, handle user management, track training progress, and oversee data management. Utilized SQL for automating data retrieval and generating recurring reports. Employed data validation tools in Excel to prevent errors.
• Data Integration: Integrate the LMS with other systems (such as HR platforms or performance management tools) to ensure consistent data flow and reporting.
• Data Analysis: Conducted data analysis on LMS data to identify trends, track participation, and evaluate the effectiveness of training programs. Prepared detailed reports on training outcomes, effectiveness, and ROI for management review. Executed comprehensive deep-dive analyses and collaborated with team leads and department heads to pinpoint knowledge gaps, designing targeted training sessions to address these specific areas of concern.

Skills - SQL, Python, Data analysis,Data integration, Excel, Presentation, Power BI, Tableau

• Training and support: Trained colleagues on new product features to cultivate a knowledgeable team environment and provided technical support to existing customers, assisting with software configuration and troubleshooting issues.
• Data Analysis: Utilized SQL to analyze data on product performance and customer feedback. Developed comprehensive reports on performance metrics for management review, facilitating data-driven decisions for future releases and improvements.
• Product Strategy and Planning: Formulated product strategies and roadmaps by incorporating market research, customer feedback, and business objectives. Additionally, monitored and analyzed product performance against key metrics to evaluate success and pinpoint areas for improvement.

Skills - SQL, Data analysis, Excel, Presentation