Nancy Sinha
Kolkata
Summary
Results-driven Key Account Manager combining cross-functional competencies in sales forecasting and analysis, sell-in and sell-thru strategies, design and production. Expertise includes creating brand awareness, analyzing data, and implementing projects to positively impact organizational goals. Proficient in identifying challenging areas and achieving corrective measures. Recognized by executive management as a dependable leader that contributes as a team player, coach and develop colleagues and interface with professionals on all levels.
Overview
6
6
years of professional experience
Work History
Key Account Manager
Brilyant IT Solutions
Bangalore
11.2024 - Current
- Established strong client relationships through regular communication and follow-up activities.
- Maintained comprehensive knowledge of client products to enhance promotional efforts.
- Negotiated contracts aligning customer needs with business objectives.
- Analyzed market trends and customer feedback to recommend product or service adjustments.
- Identified growth opportunities within existing accounts and for potential new customers.
- Sought upselling opportunities for additional products or services to current clients.
- Managed key enterprise accounts, overseeing sales, contracts, negotiations, and reporting.
- Participated in industry events to stay updated on trends and expand professional network.
- Advocated for key account needs and priorities within the organization to ensure they are met in a timely and satisfactory manner.
Sales Professional
Datcom Cloud Pvt. Ltd.
Bengaluru
09.2023 - 10.2024
- Managed the sales SOPs with the clients and kept track of our clients' contracts and renewals.
- Effectively pitched the client about the new upgrades, software, and licenses in the IT industry.
- Ensured that we achieved our monthly revenue target as per schedule.
- Ensured we were updated with the market for all products and had the best rates from distributors and vendors.
- Handled ongoing renewals, and ensured on-time delivery and updates to our clients.
- Handled pricing and margins closely to maximize profit.
- Achieved the relevant certifications to stay updated with the market.
- I pitched the clients beyond their desired requirements, and offered positive upselling and cross-selling.
- Managed the pipeline and developed a strategy for sustained success.
- Kept a close watch on ongoing technology trends.
- Updated the software catalogs for internal utilization and reselling to our existing customers.
Duty Manager
Hilton Hotels and Resorts & IHCL
Goa, Mumbai and Bengaluru
08.2019 - 01.2023
- Managed front office SOPs to uphold hotel and brand standards consistently.
- Controlled customer flow and interactions between front and back of house operations.
- Maximized sales opportunities through team member training and performance oversight.
- Maintained high levels of customer service while adhering to brand standards.
- Handled high-profile clients, including CEOs, MDs, ministers, and officials.
- Achieved monthly revenue targets through effective upselling techniques.
- Oversaw team member schedules, appearances, and performance with a focus on collaboration.
- Monitored changes in pricing structures to ensure compliance with regulations.
- Generated weekly, monthly, quarterly revenue summaries for executive review.
- Advised business units on best practices related to cost optimization.
- Identified areas of risk and opportunity within the company's revenue streams.
- Assisted with budgeting processes by creating forecasts based on historical data.
- Structured financial packages based on capital needs of clients and current market conditions.
Hotel Operational Trainee-HOT Executive Program
ITC Royal Bengal
Kolkata
05.2019 - 07.2019
- Handling lunch and dinner operations by ITC brand standards.
- Encouraging higher sales and profits from the service.
- Ensuring that the groups operate with the highest service.
- Delivering exclusive butler service for commercially important guests.
- Develop management skills for forecasting events and ensuring the lowest food waste, saving food costs.
Education
H.S.C -
Kendriya Vidyalaya Air Force Station
Saharanpur03.2016
S.S.C -
Kendriya Vidyalaya
Tura03.2014
Advanced Program in International Hospitality Administration -
IIHM Kolkata
KolkataSkills
- Forecasting
- Hotel PMS - Opera
- Hotel PMS – On-Q
- Hotel PMS - IDS
- Hotel PMS - Inn-Key
- Sales – Datto Commerce
- Sales – TPP
- Sales - Auto Task
- Sales - scale pad
- Zoho CRM
- Business strategies
- Reservations (group bookings)
- Sales (group handling)
- Shift planning
- Situation handling
Accomplishments
- Completed the India and Southeast Asia Management Training Program, 2019–2021
- Sold my artwork at the Sunday brunch at the Hilton Goa Resort
- Completed a project on the Hilton Salt Board and the Hilton Honors Membership Program for establishing better monthly results as a new property
- Completed a cost-cutting project on establishing the lowest use of paper in outlets post-COVID-19 as part of management training
- Elevate 1: Critical Skills for Managers, DoubleTree by Hilton, Arpora
- Highest up-seller every quarter
- Achieved my last quarter target by 125%
Languages
Hindi
First Language
English
Advanced (C1)
C1
Personal Information
Date of Birth: 05/12/98
Timeline
Key Account Manager
Brilyant IT Solutions
11.2024 - Current
Sales Professional
Datcom Cloud Pvt. Ltd.
09.2023 - 10.2024
Duty Manager
Hilton Hotels and Resorts & IHCL
08.2019 - 01.2023
Hotel Operational Trainee-HOT Executive Program
ITC Royal Bengal
05.2019 - 07.2019
H.S.C -
Kendriya Vidyalaya Air Force Station
S.S.C -
Kendriya Vidyalaya
Advanced Program in International Hospitality Administration -
IIHM Kolkata
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