Dynamic professional with a proven track record in office administration at Intstu Aspirations, adept at KPI monitoring and enhancing team coordination. Excelled in streamlining operations, boosting efficiency by over 30%, and fostering customer relationships through effective CRM system implementation. Skilled in sales and project coordination, consistently achieving and surpassing monthly targets.
· Prioritize work as per requirement and make sure timelines are met according to procedures.
· Supervise office administrative course of action and conduct services like relocation, necessary equipment, office supplies, forms, payroll details, maintenance and security services.
· Synchronize reviews, evaluate and carry out policies and activities related to post-secondary educational institutions.
· Plan and bring together travel arrangements such as accommodation and client appointments.
· Oversee administrative tasks and analyse project planning, management process and duties related to budgeting and maintain inventory.
· Preparing special reports and manuals by assembling data.
· Review and be responsible for the labor force hours and the job time needed for completion.
· Monitor and report project details to the project management, including projects, risks and opportunities in a timely manner.
· Coordinate with the project management team to formulate the most cost-effective plans and execute later on.
· Understanding the needs of stakeholders and target group.
· Planning a feasible and ambitious management plan that effectively work towards the aim of the owners.
· Managing and tracking the project progress.
· Follow the project post closeout till finishing the warranty period.
· Making sure the shop floor runs smoothly by supervising employees and reporting back to management
· Meet the store's monthly targets and handle budgets.
· Recruit and train staff.
· Deal with any enquiries and complaints and monitor customer service.
· Serve customers as needed.
· Put together rotating roaster every week as per staff availabilities.
· Managing inventory and conducting stock takes every three months with the management team.
· Unpacking the shoes and accessories and placing them at their respective places.
Sales
KPI Monitoring
Team Coordination
Customer Relationship Management(CRM) System