Nancy Verma
Summary
Results-driven operations expert with a solid foundation in team leadership and strategic initiatives. Skilled in managing intricate processes that lead to measurable improvements in operational outcomes and client experiences. Career highlights include a strong commitment to innovation and operational excellence.
Overview
12
12
years of professional experience
Work History
Delivery Operations Senior Analyst
Accenture Solutions Pvt. Ltd.
Gurugram, Haryana
08.2019 - Current
- Streamlined billing operations to improve overall efficiency.
- Provided leadership and guidance to ensure timely, high-standard task completion.
- Facilitated query resolution and managed team dynamics.
- Reviewed contracts with vendors and suppliers for compliance with policies.
- Developed onboarding training materials to support new employees in acclimating to company processes.
Process Advisor
EXL Services Pvt. Ltd.
Noida, Uttar Pradesh
06.2017 - 01.2019
- Addressed customer complaints with efficiency and professionalism, enhancing overall satisfaction.
- Analyzed data to identify trends and recommend process improvements.
- Conducted training sessions for team members on best practices and tools to improve service delivery.
Process Advisor
American Express India Pvt. Ltd.
Gurugram, Haryana
10.2015 - 06.2017
- Managed account maintenance and updated customer information accurately.
- Collaborated with cross-functional teams to enhance operational procedures, ensuring alignment and efficiency across departments.
Process Advisor
Barclays India Pvt. Ltd.
Noida, Uttar Pradesh
07.2014 - 10.2015
- Examined transaction data to uncover trends and provide actionable insights for clients.
- Facilitated resolution of disputes between merchants and financial institutions.
Education
Bachelors of Commerce - Accounting And Finance
Delhi University
New Delhi, India10-2014
Skills
- Process optimization
- Operational efficiency
- Data analysis
- Risk management
- Performance evaluation
- Cross-functional collaboration
- Strategic thinking
- Decision making
- Team leadership
Timeline
Delivery Operations Senior Analyst
Accenture Solutions Pvt. Ltd.
08.2019 - Current
Process Advisor
EXL Services Pvt. Ltd.
06.2017 - 01.2019
Process Advisor
American Express India Pvt. Ltd.
10.2015 - 06.2017
Process Advisor
Barclays India Pvt. Ltd.
07.2014 - 10.2015
Bachelors of Commerce - Accounting And Finance
Delhi University