Nancy Weis
FORT WAYNE
Summary
Dynamic Senior Claims Team Leader with a proven track record at American Specialty Insurance & Risk Services, excelling in claims management and strategic decision-making. Experienced managing complex claim processes to provide superior customer service. Track record of fostering team collaboration and maintaining high operational standards across all departments including underwriting and sales.
Overview
15
15
years of professional experience
Work History
Senior Claims Team Leader
American Specialty Insurance & Risk Services
03.2015 - Current
- Coordinated cross-functional projects involving multiple teams within the organization for improved collaboration on key initiatives related to claims management processes improvements.
- Ensured accurate documentation of all claim-related activities for compliance purposes.
- Reduced claims backlog by prioritizing tasks and effectively allocating resources.
- Enhanced claims processing efficiency by streamlining workflows and implementing best practices.
- Collaborated with other departments to improve overall company performance in claims handling.
- Conducted regular audits of claim files to ensure quality control measures were being adhered to consistently across the team.
Independent Field Adjuster/Appraiser
Fort Wayne Appraisals & Inspections
09.2013 - 03.2015
- Made recommendations to manager on damages exceeding adjuster's authority.
- Worked proactively with insured parties to mitigate further damage and prevent potential safety hazards on affected properties.
- Maintained accurate claim records by diligently updating case files with any new information or documentation obtained throughout the investigation process.
- Enhanced customer satisfaction by providing timely and accurate updates on the status of their claims.
Resident Property Claims Representative III
State Auto Insurance
03.2010 - 09.2013
- Participated in staff training sessions to continually enhance knowledge and skills in resident care practices.
Education
Office Technology
Indiana University
INCIC Designation -
Risk & Insurance Education Alliance
Skills
- Claims management expertise
- Strategic Decision-making
- Policy interpretation
- Insurance industry acumen
- Team leadership
- Quality assurance
Timeline
Senior Claims Team Leader
American Specialty Insurance & Risk Services
03.2015 - Current
Independent Field Adjuster/Appraiser
Fort Wayne Appraisals & Inspections
09.2013 - 03.2015
Resident Property Claims Representative III
State Auto Insurance
03.2010 - 09.2013
Office Technology
Indiana University
CIC Designation -
Risk & Insurance Education Alliance
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