Merlin Jose
Business Analyst
Chennai
Summary
Solution driven and detail-oriented Business analyst skilled at enhancing and optimizing processes to ensure growth and success. Experienced in reviewing business operations and recommend automated solutions that expedite in achieving company goals.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Business Analyst /Project Co-Coordinator
BillionApps Infotech Solutions
Chennai
06.2020 - Current
- TATA Motors, Achieve 3000, TG Therapeutics, Eboard Solutions, 7Mindsets, GSBA, etc
- Direct interaction with the business stakeholders for the requirement elicitation
- Analyze the business requirements and translate the requirements in to user stories in Teamwork
- Handle agile events like Daily stand up, Sprint review, Retrospective meetings
- Participate in Backlog Refinement and Sprint Planning
- Solve client Issues swiftly by addressing issues in a speed and efficient manner
- Understanding client’s behavior and handling situations professionally
- Works closely with development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance
Certification and Projects Executed
COEPD - IIBA Endorsed Educational Provider
Chennai
08.2018 - 01.2019
- Hospital Management System
- Project Description : The purpose of the project is to build a robust Hospital Management System that serves as a one stop solution for all transactions between patient, doctor and hospital management (Capture and maintain patient details, track doctor appointments, allocate rooms, manage pharmacy & bills etc.,)
- Project Name: Retail Management System
- Project Description: The purpose of the project is to build a robust Retail Management System that serves as a one stop solution for all transactions between customer and cashier
Deputy Manager (Client Engagement Manager)
INDUSIND BANK LTD
Chennai
10.2017 - 07.2018
- Accountable for Ultra High networth clients
- Handling HNI (High net-worth individuals) Clients, Assisting them in using our services effectively
- Solving client queries and managing financial aspects of contracts
- Address clients issue/queries with speed and efficiency
- Understanding client’s behavior and handling situations professionally
- Generating business leads and closing through servicing clients and by ensuring good relationship with mutual benefits
Freelancer as Digital Marketing Consultant
O3M Directional Marketing Pvt. Ltd
Chennai
07.2016 - 09.2017
- Identifying clients, setting up meeting between client and O3M team
- Client conversions and revenue generation within agreed terms
- Collaborated with clients to define project requirements and deliverables.
- Generated detailed reports / Market analysis to highlight product performance and usage metrics
- Debugged and resolved technical issues related to website and mobile applications to minimize disruptions.
Business Development Associate
O3M Directional Marketing (Google SME Premier Partner)
Chennai
01.2014 - 06.2016
- Worked as a Business Development Associate for the partnered company- full service online advertising and PR Agency
- Meeting clients, getting their requirements and fulfill their needs, Ad campaign setup and structuring based on requirements, support to clients, follow ups, renewals, up selling and cross selling
- Have a client conversion rate of 6:10
- Got highest paid Advertiser in the company's history, a budget of 30 Lakhs for a month
- Achieved targets, and got approximately 250 clients till the last date in the organization
- Managing a small team of 4 members, helping them with client meeting and achieving their target individually and team's
Business Development Executive
Tespa Tools Pvt. Ltd
Chennai
06.2013 - 01.2014
- To promote the company's products and provide service to the prospective clients
- Generate new clients for the company and get more business from the existing clients
- Provide service and coordination for all projects
- Interacting with clients and agencies
- Organizing in-house training programs
- Maintaining of confidential files and documents
- Doing market research analysis and effectively penetrate through the competitive industry
Education
Master of Business Administration -
Dr.MGR Educational And Research Institute
Chennai 06.2011 - 06.2013
B.Sc - Visual Communication
St.Thomas College of Arts And Science
Chennai 06.2007 - 06.2010
Higher Secondary -
St.Antony's Matriculation Higher Secondary School
Chennai 06.2005 - 06.2006
Skills
Methodology : Agile / Waterfall
Agile Tools : Teamwork, JIRA
Operating System : Windows 10/11
Documentation Tools : MS word, MS Powerpoint
Google Docs Reporting Tool : Google Sheets, MS
Predictive modeling
Strategic planning
Workflow Analysis
Excel
Test case scenarios
Database : SQL
Additional Information
- Awards & Achievements: In recognition for creating positive vibes and spreads Joy at work – Cloud 9 Collaborator – (2020) In recognition of outstanding performance throughout the year – Leadership Award – (2021) In recognition of Star performance throughout the year – Star Performer Award – (2022) In recognition of being punctual and essentially motivated - On-Time Award
- Training Undergone: Information Technology Infrastructure Library (ITIL) BABOK V3 training
Timeline
Business Analyst /Project Co-Coordinator
BillionApps Infotech Solutions
06.2020 - Current
Certification and Projects Executed
COEPD - IIBA Endorsed Educational Provider
08.2018 - 01.2019
Deputy Manager (Client Engagement Manager)
INDUSIND BANK LTD
10.2017 - 07.2018
Freelancer as Digital Marketing Consultant
O3M Directional Marketing Pvt. Ltd
07.2016 - 09.2017
Business Development Associate
O3M Directional Marketing (Google SME Premier Partner)
01.2014 - 06.2016
Business Development Executive
Tespa Tools Pvt. Ltd
06.2013 - 01.2014
Master of Business Administration -
Dr.MGR Educational And Research Institute
06.2011 - 06.2013
B.Sc - Visual Communication
St.Thomas College of Arts And Science
06.2007 - 06.2010
Higher Secondary -
St.Antony's Matriculation Higher Secondary School
06.2005 - 06.2006