Nand Kishor

Sr. Principal Engineer (Director) with 19+ years of IT experience.

• Accomplished Cloud Architect and Principal Engineer with comprehensive expertise across public (Azure, AWS, GCP) and private (OpenShift, Azure Stack, Kubernetes) cloud platforms.
• Proficient in developing robust, scalable platforms and products. Adept at implementing resilient, scalable services using Serverless Framework and Docker container across diverse cloud environments.
• Strategic leader, proven in creating detailed architecture roadmaps, spearheading architecture reviews, and providing visionary leadership in technology transformation.
• Skilled team builder and manager, excelling in hiring and mentoring teams of architects and engineers, fostering growth in new technology stacks.
• Successfully designing and developing multi-cloud, multi-tenant Conversational AI platforms, harnessing Generative AI/ML technologies and smart speakers (Alexa, Google Assistant).
• Active leader in solution architecture forums, championing engineering excellence, promoting reusability of resources, and encouraging innovation and sharing within the team.

• Patent filed in Conversational AI space (April 2023)
• Invention Disclosure under review in Gen AI space (Jan 2024)

Conversational AI Platform

• Designed and developed Conversational AI Platform (CAIP) for UnitedHealth Group (UHG) to build virtual assistants (chatbots and voicebots) across enterprise.
• Developed core technology and frameworks for CAIP that allows for the creation, hosting, and reuse of virtual assistant solutions.
• Utilized various tech stacks including Javascript, C#, Terraform, Azure Open AI, Redis, MS Bot Framework, PVA, Co-pilot studio, Composer and Azure/Google cognitive services.
• Led the architecture review board for the platform, ensuring security, scalability, performance, availability, and resiliency.
• Built real-time call summarization and question answering capability using Azure Open AI GPT turbo models.

Smart Speakers - Voice Assistants

• Designed and developed a smart speakers platform for healthcare use cases such as appointment booking and symptom checking.
• Created interaction models for Amazon Alexa and Google Action, and automated deployment to Amazon/Google cloud.
• Developed reusable frameworks to build new voice-enabled BOT solutions.
• Utilized tech stacks such as Javascript, AWS Lambda, Cloud watch, API Gateway, and others.

Optum Payment Integrity

• Reengineered recovery processing system using Kafka/Microservices architecture on Cloud, resulting in a significant performance improvement.
• Migrated application to Openshift Cloud and followed Cloud First Strategy with Open Source tech stack.
• Implemented Single Sign-On with OIDC/OAuth2 using PingFederate and KONG API Gateway.

Innovation Lab - Jetson Search

• Designed and led the development of Jetson Search, a system to convert raw documents into data and extract meaningful information for automating claim processing.
• Utilized technologies like Elastic Search for faster data search, OCR for text extraction, and NLP for metadata extraction.
• Led the efforts for over 20 proof-of-concepts around emerging techs using tech stacks like Elastic Search, Neo4j graph db, and tensorflow ML.

Butler - Loan Decision Rule Engine

• Developed Butler, a Business Decision Rule Engine for loan applications of CitiFinancial Inc.
• Handled various modules including Symbol Table, Credit Bureau Processing, Credit Scoring, and Risk Management.
• Implemented complex PL/SQL scripts for data migration, error handling, and reporting.
• Supervised the offshore team as an Onsite Coordinator.