Nanda Karthik Chebrolu
restaurant manager
Hyderabad
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Restaurant General Manager
Wendys Restaurant
HYDERABAD
08.2023 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained facility and grounds to present positive image.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
Duty Manager
Pvr inox
HYDERABAD
07.2023 - 02.2024
- Cross-trained existing employees to maximize team agility and performance
- Developed and maintained relationships with customers and suppliers through account development
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maintained professional, organized, and safe environment for employees and patrons
- Accomplished multiple tasks within established timeframes
Manager
dominos
JAZZAN
02.2019 - 02.2023
- Company Overview: jizan
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
- Developed and maintained relationships with customers and suppliers through account development
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maintained professional, organized, and safe environment for employees and patrons
- Accomplished multiple tasks within established timeframes
- Onboarded new employees with training and new hire documentation
- Planned and budgeted accurately to provide business with resources needed to operate smoothly
- Managed and motivated employees to be productive and engaged in work
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Improved safety procedures to create safe working conditions for workers
- Improved marketing to attract new customers and promote business
- Controlled costs to keep business operating within budget and increase profits
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Set aggressive targets for employees to drive company success and strengthen motivation
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Identified and communicated customer needs to supply chain capacity and quality teams
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Assisted in organizing and overseeing assignments to drive operational excellence
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Managed senior-level personnel working in marketing and sales capacities
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Established team priorities, maintained schedules and monitored performance
- Leveraged data and analytics to make informed decisions and drive business improvements
- Defined clear targets and objectives and communicated to other team members
- Jizan
- Accomplished multiple tasks within established timeframes.
Assistant Store Manager
aalankrita resorts
HYDERABAD
02.2015 - 12.2017
- Company Overview: Hyderabad
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Rotated merchandise and displays to feature new products and promotions
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Analyzed customer feedback and implemented strategies to improve customer experience
- Trained new employees on proper protocols and customer service standards
- Created and maintained safe and secure work environments for employees
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Mitigated business risks by working closely with staff members and assessing performance
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Hyderabad
Trainee Assistant Manager
aalankrita resort
HYDERABAD
02.2013 - 01.2015
- Company Overview: Hyderabad
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Passionate about learning and committed to continual improvement
- Resolved problems, improved operations and provided exceptional service
- Worked flexible hours across night, weekend and holiday shifts
- Worked effectively in fast-paced environments
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Identified issues, analyzed information and provided solutions to problems
- Worked well in a team setting, providing support and guidance
- Organized and detail-oriented with a strong work ethic
- Skilled at working independently and collaboratively in a team environment
- Delivered services to customer locations within specific timeframes
- Hyderabad
Cashier, Maker
aalankrita resort
HYDERABAD
01.2009 - 01.2013
- Company Overview: Hyderabad
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Tallied cash drawer at beginning and end of each work shift
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Monitored self-checkout systems and provided help in resolving complex problems
- Performed cash, card and check transactions to complete customer purchases
- Used POS system to enter orders, process payments and issue receipts
- Learned duties for various positions and provided backup at key times
- Checked personal identifications during alcohol and tobacco sales
- Operated cash register to record transactions accurately and efficiently
- Handled cash with high accuracy and took care to check bills for fraud
- Processed refunds and exchanges in accordance with company policy
- Hyderabad
Management Trainee
aalankrita resort
HYDERABAD
01.2008 - 12.2008
- Company Overview: Hyderabad
- Learned new materials, processes, and programs quickly
- Attended training courses to build understanding of processes, techniques, and industry
- Supported organizational objectives with help from existing employees
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts
- Sat in on disciplinary hearings to learn about conflict resolution in workplace
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services
- Used company reports to analyze sales, gross profit and inventory activities
- Gained knowledge of company policies, protocols and processes
- Acted with integrity, honesty and knowledge to promote culture of company
- Analyzed customer feedback to identify areas for improvement
- Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems
- Increased customer service ratings through personable service
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Prepared monthly resort audits for review
- Hyderabad
Education
Hotel Management -
C.M.T.E.S
VIJAYAWADA 06.2006 - 12.2007
INTER -
SARADA COLLEGE
VIJAYAWADA 06.2004 - 04.2006
SSC -
GOVT SCHOOL
VIJAYAWADA 06.2003 - 03.2004
Skills
- Active Listening
- Good Telephone Etiquette
- Self-Motivated
Inventory management
Staff scheduling
Customer engagement
Order management
Timeline
Restaurant General Manager
Wendys Restaurant
08.2023 - Current
Duty Manager
Pvr inox
07.2023 - 02.2024
Manager
dominos
02.2019 - 02.2023
Assistant Store Manager
aalankrita resorts
02.2015 - 12.2017
Trainee Assistant Manager
aalankrita resort
02.2013 - 01.2015
Cashier, Maker
aalankrita resort
01.2009 - 01.2013
Management Trainee
aalankrita resort
01.2008 - 12.2008
Hotel Management -
C.M.T.E.S
06.2006 - 12.2007
INTER -
SARADA COLLEGE
06.2004 - 04.2006
SSC -
GOVT SCHOOL
06.2003 - 03.2004
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