Nanda Kishore
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishments in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
1
1
Language
11
11
years of professional experience
Work History
Assistant Manager
Genpact
Hyderabad
10.2025 - 04.2026
- Directed a high-performing team of 80 raters, encompassing 4 team leads and 6 SMEs, to drive operational success
- Led team of raters in the GIS mapping process to achieve operational goals.
- Monitor daily team performance and ensure achievement of Quality, Efficiency Productivity,capacity planning and Shrinkage
- Optimized resource allocation to enhance team productivity and efficiency
- Monitored compliance with SLAs and KPIs to align stakeholder expectations.
- Streamlined processes to enhance operational excellence.
- Facilitated comprehensive WBR and MBR meetings for performance evaluations and annual appraisals
Team Lead
Teleperformance
Hyderabad
05.2022 - 03.2025
- Successfully led and motivated a high-performing team to consistently exceed client-defined performance targets on a weekly and monthly basis
- Conducted strategic performance reviews with clients, aligning key deliverables with client expectations
- Provided on-time performance reports, constructive feedback, and personalized coaching to ensure team member growth and development
- Facilitated individual sessions to address concerns, boosting employee satisfaction and retention
- Facilitated individual sessions to address concerns and improve employee satisfaction and retention
- Implemented quality control processes to maintain and enhance service quality
- Proactively supported new business pilot projects, enabling increased operational scalability
Team Leader
247.ai
Hyderabad
07.2020 - 03.2022
- Successfully led and inspired a high-performing project management team to consistently attain client-defined performance targets
- Conducted in-depth strategic reviews with clients to evaluate performance metrics and ensure alignment with deliverables, including efficiency, utility and accuracy
- Managed team attrition and shrinkage, maintaining alignment with industry benchmarks
- Addressed client escalations promptly to ensure satisfactory resolutions
- Facilitated individualized grievance resolution sessions to enhance employee satisfaction
- Implemented comprehensive quality control measures to significantly improve the quality of the project
- Engaged in supporting pilot projects to facilitate business opportunity expansion
Analyst
247.ai
Hyderabad
12.2014 - 06.2020
- Analyzed customer data to identify trends and improve service strategies.
- Developed reports to support decision-making and operational improvements.
- Collaborated with cross-functional teams to enhance project outcomes.
Education
B.Tech - Computer Science Engineering
JNTU-H
Intermediate - MPC
RJC
SSC -
RCH School
Skills
- Management Skills
- Team Leadership/Performance Coaching
- Operational Skills
- SLA & KPI Monitoring/Problem
- Solving/Cross-functional Coordination
Personal Information
Title: Decisive and Strategic Leader Committed to Excellence
LANGUAGES
English, Telugu, Hindi
INTERESTS
- Creative Activities Actively engaged in CSR initiatives, including plantation drives and cultural events during annual office gatherings; participated energetically in sports and various cultural activities., Hobbies, Enjoy playing sports, listening to music, and reading extensively, Pilot Projects, Played a pivotal role in pilot projects that successfully secured new business opportunities., SLA Adherence, Maintained stringent compliance with SLA standards during critical operational phases.
- Creative Activities, Actively engaged in CSR initiatives, including plantation drives and cultural events during annual office gatherings; participated energetically in sports and various cultural activities., Hobbies, Enjoy playing sports, listening to music, and reading extensively.
Languages
English
Advanced
C1
RECOGNITIONS
Star Performer, Recognized as a Star Performer and recipient of the GEM and Extra Mile Awards for exceptional and consistent achievements in performance., Pilot Projects, Played a pivotal role in pilot projects that successfully secured new business opportunities., SLA Adherence, Maintained stringent compliance with SLA standards during critical operational phases.
Timeline
Assistant Manager
Genpact
10.2025 - 04.2026
Team Lead
Teleperformance
05.2022 - 03.2025
Team Leader
247.ai
07.2020 - 03.2022
Analyst
247.ai
12.2014 - 06.2020
B.Tech - Computer Science Engineering
JNTU-H
Intermediate - MPC
RJC
SSC -
RCH School