Nanda Kumar
Bangalore
Summary
Operations Specialist with a proven track record of establishing, executing, and delivering on operational strategies aligned with business objectives. An active member of the leadership team who shapes Operations direction, set priorities. Fervent Team Coach with a passion for coaching, leading and developing team members. Adept at identifying trends, establishing goals and ensuring desired service levels are achieved. Strong verbal and written communication skills to multitask, Exceptional phone and email etiquette.
Overview
23
23
years of professional experience
Work History
Team Coach (Manager) – Travel Care
Amex Global Business Travel
07.2022 - Current
- I manage the designated clients accounting to 25 along with the visa team
- I was handling International/domestic
- I have 27 members team reporting to me
- I was the 01st point of contact for any escalations
- Manage multiple clients with business over 20cr a month, with transaction over 10k with combined of international and domestic
- I prepare monthly reports of each team member the number of tickets issued and average fare cost for that month to share it with clients
- I have a one-on-one meeting with my team on their performance and issues and were they need to focus on
- I work on the ADM reports on a monthly basis and try to recover the amount from the Client
- Working on files credit card decline, LCC files (unbilled transactions), ADM (Agent Debit Memo), dispute transaction from clients
- Attending client meeting to take feedback on the team and the process
- Providing feedback to clients how the online booking tools to make the flow better
- Supporting the customer when need assistance post working hours during emergency
- I HAE BEEN AWARDED EMPLOYEE OF THE QUARTER TWICE
Manager – Operations
Carlson Wagonlit Travel
BANGALORE
07.2016 - 02.2022
- Company Overview: BANGALORE
- From 13th Jul 2016 till 05th Feb 2022, I was working as an operations manager
- I was provided full in charge of INFOSYS client
- I was handling International/domestic
- I have 17 members team reporting to me, in that we had an international staff of 10, 06 domestic
- I was the 01st point of contact for any escalations
- With support from my team and from the management our business increased from 4.3crs to over 6crs monthly bases on an average, pre-pandemic
- I prepare monthly reports of each team member the number of tickets issued and average fare cost for that month to share it with client
- I have a one-on-one meeting with my team on their performance and issues and were they need to focus on
- I work on the ADM reports on a monthly basis and try to recover the amount from the Client
- During pandemic I and my team member were provided client system to WFH, we were supporting the client 24/7, I had ensured that the team had to kept them self-updated travel advisory for all country
- We had created travel advisor country wise templates and would be shared along with the e-ticket
- BANGALORE
- I HAE BEEN AWARDED EMPLOYEE OF THE MONTH IN NOVEMBER 2016
Senior Manager – Operations
KUONI TRAVEL INDIA PVT LTD
BANGALORE
08.2010 - 02.2016
- Company Overview: BANGALORE
- From 01st Jan 2013, worked as an operations manager I was provided full in charge of INFOSYS client
- I was handling International/domestic and visa desk
- Had 16 members team reporting to me, in that we had an international staff of 9, 06 domestic and 01 visa person
- I was taking care of VIP booking and I was the 01st point of contact for any escalations
- With support from my team and from the management we have grown the business from 2.5crs to 06.5crs monthly bases on an average
- BANGALORE
Travel Counsellor
HRG – SITA PVT LTD
BANGALORE
11.2004 - 06.2010
- Company Overview: BANGALORE
- I use to take care of the Logica India domestic and international
- For less than 30days where we receive the request from travel request form the intranet where we start working on the itinerary with three different options and the same sent to the employee and the travel coordinator where they check and advice on which one is the best suitable for he employee and we take care of the hotels reservation and the insurance once the ticket issued
- BANGALORE
Travel Counsellor
IGATE Global Solution
Bangalore
01.2007 - 12.2008
- Company Overview: Bangalore
- Worked for our corporate client IGATE Global solution Bangalore and handling implant desk
- Supported for international and domestic departure for India operations were we receive the request from our travel manager we have a cut of time of 04 hour for the international travel and 01 hours for domestic travel with 03 different options to be sent across
- I used to take care of the offshore from the day I joined HRG Sita and was advised to work for our client IGATE where they had office in north America and Europe to take care of their domestic and international travel with the help for our agents in us and Canada would work out the itinerary with the required hotel and car reservation options and send the best itinerary details and the lowest fare to the employee
- Bangalore
- I HAVE BEEN AWARDED THE BEST STAR PERFORMER FOR THE III QUARTER OF 2008
Travel Counsellor
Air Travel Shoppe Pvt Ltd
05.2003 - 10.2004
- I started my carrier as a fresher to the travel field with 06 months of tanning
- From the day I started used to take care of walk-in clients for all domestic departure for about 04 months and then slowly started to take care of the corporate client then within 06 months I learnt international routing with help of my colleagues and then started with the visa process for all major countries like united kingdom, America, China, Canada and Schengen vis and insurance
- I used to interact with the client and ask the travel needs and give the best travel itinerary and used to handover the tickets in person and explain the details for all first time travels
Marketing Executive
Royal Developers & Builders Pvt Ltd
12.2001 - 05.2003
- This was my first job, I started as a marketing executive where the company used to give advertisements of their properties in newspapers where we would get enquires through call and walk-in clients and used to tell what all facilities you get if you purchase a property and then used to take them in person to the properties and show them and explain in details and try to convert them into sales
Education
SSLC -
Bapuji High School
TumkurPUC -
Govt Collage
BangaloreB.Com -
Indian School of Management and Technical Studies
IATA/UFTAA Standard -
Skills
- MS Office – Excel 2010
- MS Office – Word
- MS Office – PowerPoint
- Experience empowering others
- Staff development
- Active listening mastery
- Feedback delivery
- Training exercises
- Emergency response
- Team bonding
- Employee engagement
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge and belief.
Languages
- English
- Kannada
- Hindi
Personal Information
- Date of Birth: 11/26/81
- Marital Status: Married
Phone
+91, 9845485533
Accomplishments
- I was awarded Team Coach of the Quarter twice
Timeline
Team Coach (Manager) – Travel Care
Amex Global Business Travel
07.2022 - Current
Manager – Operations
Carlson Wagonlit Travel
07.2016 - 02.2022
Senior Manager – Operations
KUONI TRAVEL INDIA PVT LTD
08.2010 - 02.2016
Travel Counsellor
IGATE Global Solution
01.2007 - 12.2008
Travel Counsellor
HRG – SITA PVT LTD
11.2004 - 06.2010
Travel Counsellor
Air Travel Shoppe Pvt Ltd
05.2003 - 10.2004
Marketing Executive
Royal Developers & Builders Pvt Ltd
12.2001 - 05.2003
SSLC -
Bapuji High School
PUC -
Govt Collage
B.Com -
Indian School of Management and Technical Studies
IATA/UFTAA Standard -
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